{"id":"cx-macro-feature-not-planned","audience":"customer-support","category":"support-work","technique":"constraints","track":"support","level":"intermediate","title":"Write a feature-request macro that makes no roadmap promise","free":false,"task":"Write a macro of exactly three sentences, plain text. Use the merge fields {{first_name}} and {{feature}} and no others. Sentence 1 thanks the customer and names {{feature}}. Sentence 2 says it is not planned right now and gives the workaround. Sentence 3 says the request is logged and gives no date.","materialLabel":"Your material (attached to your prompt automatically)","material":"FEATURE REQUEST HANDLING (Support wiki)\nStatus list: Dark mode: not planned. Calendar sync: planned (no date). Bulk export: shipped.\n\nWorkaround for dark mode: turn on the device's high-contrast display setting. It changes colors in the mobile app and the website.\n\nFeature requests are logged weekly in the product feedback sheet. Support never gives a date for anything.\n\nOLD MACRO (from the previous team, wrong): 'Hi {{customer}}, great idea! {{feature}} is coming next quarter, stay tuned.'\n\nMacro style: warm, one idea per sentence, no exclamation marks.","rules":[{"type":"plainText"},{"type":"maxSentences","max":3}],"mistakes":[{"title":"Copying the old macro","why":"The old macro promises next quarter and uses {{customer}}.","fix":"Say: \"Not planned. No dates. Fields {{first_name}}, {{feature}} only.\"","checks":["r2"]},{"title":"Skipping the workaround","why":"The AI says no and stops.","fix":"Add: \"Give the high-contrast workaround.\"","checks":["r1"]},{"title":"Wrong length","why":"The AI writes a five-sentence reply.","fix":"Say: \"Exactly three sentences.\"","checks":["r0"]},{"title":"Getting markdown back","why":"AI adds bold and headings by default, which show up as stray symbols where this is pasted.","fix":"Say \"plain text, no bold, no headings, no asterisks\".","checks":["plainText"]},{"title":"Letting the sentences run on","why":"The AI writes as many sentences as it likes.","fix":"Name the cap: \"at most N sentences\".","checks":["maxSentences"]}],"promptHints":[{"label":"Asks for plain text","patterns":["plain","no bold","no markdown","no formatting","no headings"]},{"label":"Caps the sentences","patterns":["sentence"]},{"label":"Names the fields","patterns":["first_name","feature","merge"]},{"label":"Bans promises","patterns":["no date","not planned","no promise"]}],"hint":"A macro that says no must not promise anything. Name the fields, the three sentences, and what each says.","rubricLabels":["The macro contains {{first_name}} and {{feature}} and no other double-brace field","Sentence 2 says the feature is not planned right now and gives the high-contrast display workaround","Sentence 3 says the request is logged and contains no date, quarter or 'coming soon' promise, and the macro has no exclamation marks"]}