{"id":"cx-multi-item-return-decision-total","audience":"customer-support","category":"support-work","technique":"constraints","track":"support","level":"advanced","title":"Decide four returned items under different policies","free":false,"task":"Output a table with the header \"Item | Decision | Refund\" and four rows I1 to I4, Decision being Yes or No, then a last line \"Total refund: $N\". Apply each item's own window; today is Nov 6. Plain text, under 70 words.","materialLabel":"Your material (attached to your prompt automatically)","material":"POLICIES\n- Electronics: returnable within 30 days of purchase.\n- Clothing: returnable within 60 days of purchase.\n- Final-sale items: never returnable.\n- Wrong item sent by us: always returnable, and the original shipping fee is refunded as well.\n\nRETURN REQUEST FROM ONE CUSTOMER\nI1: Headphones (electronics), $80, bought 25 days ago.\nI2: Jacket (clothing), $120, bought 70 days ago.\nI3: Blender (final sale), $60, bought 10 days ago.\nI4: We sent a plate instead of the mug that was ordered; the plate cost $15 and shipping on that order was $6. Bought 5 days ago.\n\nNOTE: Refund = item price (plus shipping only when we sent the wrong item).","rules":[{"type":"plainText"},{"type":"maxWords","max":70}],"mistakes":[{"title":"Ignoring the clothing window","why":"The AI refunds the 70-day jacket.","fix":"Say: \"Clothing is 60 days.\"","checks":["r1"]},{"title":"Missing the shipping refund","why":"The AI refunds only $15 for I4.","fix":"Say: \"Wrong item: refund the shipping too.\"","checks":["r1","r2"]},{"title":"Refunding the final sale","why":"The AI is generous with I3.","fix":"Say: \"Final sale is never returnable.\"","checks":["r1"]},{"title":"Getting markdown back","why":"AI adds bold and headings by default, which show up as stray symbols where this is pasted.","fix":"Say \"plain text, no bold, no headings, no asterisks\".","checks":["plainText"]},{"title":"Trusting the AI to count words","why":"AI is bad at counting and usually runs long, so a vague \"keep it short\" lands well over the limit.","fix":"Cap each part instead of the total, for example \"each line under 15 words\".","checks":["maxWords","r0"]}],"promptHints":[{"label":"Gives the header","patterns":["item \\| decision \\| refund"]},{"label":"States each window","patterns":["30 days","60 days","final[- ]sale"]},{"label":"Asks for the total","patterns":["total refund"]},{"label":"Asks for plain text","patterns":["plain","no bold","no markdown","no formatting","no headings"]},{"label":"Sets a length limit","patterns":["\\d+\\s*words","word (limit|count)","under \\d+"]}],"hint":"Give the header, state each policy and say how the total is formed.","rubricLabels":["The first row is \"Item | Decision | Refund\" followed by rows I1 to I4","I1 Yes $80; I2 No $0; I3 No $0; I4 Yes $21 (the $15 item plus $6 shipping)","The last line is exactly \"Total refund: $101\""]}