{"id":"cx-new-agent-quiz-four-scenarios","audience":"customer-support","category":"support-work","technique":"examples","track":"support","level":"intermediate","title":"Write a four-question scenario quiz with an answer key","free":false,"task":"Write a quiz for new agents: exactly 4 numbered scenario questions, then a line that says only \"Answers\", then 4 numbered answers, each naming the rule used. At least one question tests day 30, day 31 or day 60 exactly. Use only the policy. Plain text, no bold.","materialLabel":"Your material (attached to your prompt automatically)","material":"RETURN AND ADDRESS POLICY (training handout)\n- Refund: up to and including 30 days after delivery.\n- Store credit: days 31 through 60 after delivery. No return after day 60.\n- Final-sale items: never returnable.\n- Address changes: free if the order has not shipped and the customer replies within 24 hours; after shipping, we cannot change the address.\n- Identity: before changing any account detail, confirm the account email and the last 4 digits of the phone number.\n\nOLD HANDOUT (outdated): 'Refunds within 14 days. We can reroute any parcel for $8.'\nQuiz audience: new agents in week one; they need practice applying the rules to short cases.","rules":[{"type":"questionCount","count":4},{"type":"plainText"}],"mistakes":[{"title":"Using the old handout","why":"The outdated handout is in the material.","fix":"Say: \"Use only the current policy.\"","checks":["r2"]},{"title":"Vague scenarios","why":"The AI writes generic questions with no numbers.","fix":"Say: \"Short cases with specific days; test a boundary day.\"","checks":["r1"]},{"title":"Wrong structure","why":"The AI mixes questions and answers.","fix":"Say: \"4 numbered questions, a line 'Answers', then 4 numbered answers.\"","checks":["r0"]},{"title":"Getting the wrong number of questions","why":"The AI writes more or fewer than asked.","fix":"Say \"exactly N questions\".","checks":["questionCount"]},{"title":"Getting markdown back","why":"AI adds bold and headings by default, which show up as stray symbols where this is pasted.","fix":"Say \"plain text, no bold, no headings, no asterisks\".","checks":["plainText"]}],"promptHints":[{"label":"Fixes the question count","patterns":["questions"]},{"label":"Asks for plain text","patterns":["plain","no bold","no markdown","no formatting","no headings"]},{"label":"Sets the structure","patterns":["4","answers","numbered"]},{"label":"Asks for a boundary test","patterns":["day 30","day 31","boundary"]}],"hint":"A quiz needs a clear structure, scenarios with numbers and answers tied to rules. Say all three and which policy to trust.","rubricLabels":["Exactly 4 numbered scenario questions appear before a line that says Answers, followed by 4 numbered answers","At least one question tests an exact boundary (day 30, day 31 or day 60) and the questions are short realistic cases with specific numbers","Each answer names the rule used and agrees with the current policy, with nothing using the old 14-day or $8 reroute rules"]}