{"id":"cx-no-receipt-gift-return-credit-card","audience":"small-business","category":"support-work","technique":"grounding","track":"support","level":"intermediate","title":"Decide a gift return without a receipt and value the credit","free":false,"task":"Start with the line \"RETURN CHECK: Tolly toaster\" on its own. Fill three lines starting \"Eligible:\", \"Credit:\" and \"Requirement:\". Today is Nov 6. Use the price history only inside the policy's window. Plain text, under 70 words, and show the dates behind the credit value.","materialLabel":"Your material (attached to your prompt automatically)","material":"NO-RECEIPT RETURN POLICY - Hearth & Home\n1. A customer without a receipt can get store credit only, never cash.\n2. Credit equals the lowest price the item sold for in the last 90 days.\n3. Each customer can make up to 2 no-receipt returns in a calendar year.\n4. The customer's name and photo ID are recorded on the return.\n\nCASE\nA customer received a Tolly toaster as a gift and wants to return it. No receipt. She has done 1 no-receipt return this year (in March).\n\nTOLLY TOASTER PRICE HISTORY\n- Jul 20 to Aug 5: $39 (clearance)\n- Aug 12 to Sep 3: $45 (end-of-summer sale)\n- Sep 4 to today: $60 (regular price)","rules":[{"type":"plainText"},{"type":"maxWords","max":70}],"mistakes":[{"title":"Using the lowest ever price","why":"The AI picks $39 even though it is older than 90 days.","fix":"Say: \"Only prices since Aug 8 (90 days before Nov 6).\"","checks":["r1"]},{"title":"Offering cash or full price","why":"The AI gives $60 or a refund to her card.","fix":"Say: \"Store credit only, at the lowest price in the window.\"","checks":["r1","r2"]},{"title":"Skipping the ID rule","why":"The AI leaves out the requirement.","fix":"Say: \"The Requirement line covers name and photo ID.\"","checks":["r2"]},{"title":"Getting markdown back","why":"AI adds bold and headings by default, which show up as stray symbols where this is pasted.","fix":"Say \"plain text, no bold, no headings, no asterisks\".","checks":["plainText"]},{"title":"Trusting the AI to count words","why":"AI is bad at counting and usually runs long, so a vague \"keep it short\" lands well over the limit.","fix":"Cap each part instead of the total, for example \"each line under 15 words\".","checks":["maxWords","r0"]}],"promptHints":[{"label":"Names the three lines","patterns":["eligible:","credit:","requirement:"]},{"label":"Works out the window","patterns":["90 days","aug 8","last 90"]},{"label":"Says store credit only","patterns":["store credit","never cash","no cash"]},{"label":"Asks for plain text","patterns":["plain","no bold","no markdown","no formatting","no headings"]},{"label":"Sets a length limit","patterns":["\\d+\\s*words","word (limit|count)","under \\d+"]}],"hint":"Name the three lines, tell the AI the date window and what form the refund takes.","rubricLabels":["The first line is exactly \"RETURN CHECK: Tolly toaster\". The line starting \"Eligible:\" says yes, and gives the reason that she has had 1 of 2 no-receipt returns this year","The line starting \"Credit:\" says store credit of $45 based on the Aug 12 to Sep 3 price, not the $39 price from July 20 to Aug 5 (outside the last 90 days)","The line starting \"Requirement:\" says her name and photo ID are recorded, and no line offers cash"]}