{"id":"cx-outage-credit-list-tiers-boundaries","audience":"operations","category":"support-work","technique":"constraints","track":"support","level":"advanced","title":"Compute outage credits per account with tier boundaries","free":false,"task":"Start with the line \"CREDIT RUN - Nov 2 outage\". Then output a table with the header \"Account | Minutes | Credit\" and five rows A to E, with the credit in dollars, and a last line \"Total credit: $N\". Boundaries are inclusive as written in the rules. Plain text, under 60 words.","materialLabel":"Your material (attached to your prompt automatically)","material":"CREDIT RULES (outage of Nov 2)\n- Under 30 minutes affected: no credit.\n- 30 to 120 minutes affected (both ends included): credit of 5% of the monthly fee.\n- More than 120 minutes affected: credit of 10% of the monthly fee.\n\nACCOUNTS (monthly fee, minutes affected)\nA: $200, 25 minutes\nB: $400, 30 minutes\nC: $500, 121 minutes\nD: $300, 120 minutes\nE: $1000, 45 minutes\n\nNOTE: Minutes come from the monitoring report, not from what customers told us.","rules":[{"type":"plainText"},{"type":"maxWords","max":60}],"mistakes":[{"title":"Mishandling the 30 and 120 edges","why":"The AI gives B nothing or D 10%.","fix":"Say: \"30 to 120 includes both ends.\"","checks":["r1"]},{"title":"Using the wrong percentage base","why":"The AI takes a percentage of minutes.","fix":"Say: \"Percent of the monthly fee.\"","checks":["r1"]},{"title":"Missing the exact lines","why":"The AI skips the title or total.","fix":"Quote the title and the total line.","checks":["r0","r2"]},{"title":"Getting markdown back","why":"AI adds bold and headings by default, which show up as stray symbols where this is pasted.","fix":"Say \"plain text, no bold, no headings, no asterisks\".","checks":["plainText"]},{"title":"Trusting the AI to count words","why":"AI is bad at counting and usually runs long, so a vague \"keep it short\" lands well over the limit.","fix":"Cap each part instead of the total, for example \"each line under 15 words\".","checks":["maxWords"]}],"promptHints":[{"label":"Quotes the title","patterns":["credit run - nov 2 outage"]},{"label":"Gives the header","patterns":["account \\| minutes \\| credit"]},{"label":"States the tiers","patterns":["30 to 120","5%","10%"]},{"label":"Asks for plain text","patterns":["plain","no bold","no markdown","no formatting","no headings"]},{"label":"Sets a length limit","patterns":["\\d+\\s*words","word (limit|count)","under \\d+"]}],"hint":"Quote the title, give the header and spell out the tiers including the edges.","rubricLabels":["The first line is exactly \"CREDIT RUN - Nov 2 outage\" and the next line is the header \"Account | Minutes | Credit\"","Credits are A $0, B $20, C $50, D $15, E $50","The last line is exactly \"Total credit: $135\""]}