{"id":"cx-peak-staffing-overtime-vs-hire","audience":"managers","category":"support-work","technique":"verification","track":"support","level":"intermediate","title":"Recommend overtime or a hire for a four-week peak, with the math","free":false,"task":"Start with the line \"PEAK PLAN Nov 15 to Dec 12\" on its own. Write four lines starting \"Gap:\", \"Overtime:\", \"Hire:\" and \"Recommendation:\". Show the arithmetic on the first three lines, in hours and dollars per week, and make the last line start with \"Recommendation: Overtime\" or \"Recommendation: Hire\", then one reason. Assume overtime hours are fully productive. Plain text, under 90 words.","materialLabel":"Your material (attached to your prompt automatically)","material":"PEAK PLANNING - Nov 15 to Dec 12 (4 weeks)\n- Expected tickets: 1,800 per week during the peak, then 1,500 per week after.\n- Average handling time: 9 minutes per ticket.\n- Team: 9 agents, each with 28 productive hours per week (the rest is meetings and breaks).\n\nOPTIONS\n1. Overtime: pays 1.5 x the base rate of $22 per hour, which is $33 per hour.\n2. Hire part-timers: each works 20 paid hours per week at $22, plus 15% payroll costs. Only 70% of paid hours are productive while they ramp up. Training is a one-off $300 each.\n\nNOTES\nA part-timer would not be fully ramped before the second week. The team lead says 1,500 tickets a week is fine for the current 9 agents.","rules":[{"type":"plainText"},{"type":"maxWords","max":90}],"mistakes":[{"title":"Skipping the productive-hours ratio","why":"The AI treats part-timers as fully productive.","fix":"Say: \"Part-timers are 70% productive.\"","checks":["r1"]},{"title":"Verdict first, math missing","why":"The AI states the pick and gives vague reasons.","fix":"Say: \"Show the arithmetic on each line, then pick.\"","checks":["r0","r1","r2"]},{"title":"Using the wrong rate","why":"The AI uses $22 for overtime.","fix":"Say: \"Overtime is $33 an hour.\"","checks":["r1"]},{"title":"Getting markdown back","why":"AI adds bold and headings by default, which show up as stray symbols where this is pasted.","fix":"Say \"plain text, no bold, no headings, no asterisks\".","checks":["plainText"]},{"title":"Trusting the AI to count words","why":"AI is bad at counting and usually runs long, so a vague \"keep it short\" lands well over the limit.","fix":"Cap each part instead of the total, for example \"each line under 15 words\".","checks":["maxWords"]}],"promptHints":[{"label":"Names the four lines","patterns":["gap:","overtime:","hire:","recommendation:"]},{"label":"Asks to show arithmetic","patterns":["show the (math|arithmetic|working)","x \\d","multiplication"]},{"label":"Mentions productive hours","patterns":["productive","70%"]},{"label":"Asks for plain text","patterns":["plain","no bold","no markdown","no formatting","no headings"]},{"label":"Sets a length limit","patterns":["\\d+\\s*words","word (limit|count)","under \\d+"]}],"hint":"Name the four lines, ask for the math on the first three, and point out the details that change the numbers.","rubricLabels":["The first line is exactly \"PEAK PLAN Nov 15 to Dec 12\". The line starting \"Gap:\" shows 1,800 x 9 minutes = 270 hours needed versus 9 x 28 = 252 hours available, a gap of 18 hours a week","The line starting \"Overtime:\" shows 18 x $33 = $594 per week; the line starting \"Hire:\" shows a part-timer gives 20 x 70% = 14 productive hours, so one is not enough for 18 hours (or costs more for two)","The line starting \"Recommendation: Overtime\" picks overtime for the 4-week peak and gives a reason"]}