{"id":"cx-price-change-faq-four-qa","audience":"customer-support","category":"support-work","technique":"grounding","track":"support","level":"intermediate","title":"Write a four-question FAQ for a price change","free":false,"task":"Write a customer FAQ with exactly 4 questions in this order: What changes? When? Does it affect annual customers? Does it affect the Free plan? Format each as \"Q:\" then \"A:\" on the next line, answers under 25 words with exact numbers. Plain text. Use only the Nov 1 notice.","materialLabel":"Your material (attached to your prompt automatically)","material":"PRICE CHANGE NOTICE (Nov 1)\nNew prices per user per month: Basic $12 to $15. Pro $30 to $36.\nEffective Jan 1 for monthly customers (first bill in January).\nAnnual customers keep their current price until their renewal date, then move to the new price.\nThe Free plan is unchanged (still $0).\nAdd-on seats follow the same price as the plan.\n\nOLD FAQ DRAFT (wrong): 'Prices change Dec 1 for everyone, including annual customers, and the Free plan will end.'\nExample for annual customers: renewal on Mar 10 means the new price starts Mar 10.","rules":[{"type":"plainText"},{"type":"maxWords","max":120}],"mistakes":[{"title":"Using the old draft","why":"The old FAQ says Dec 1 and that the Free plan ends.","fix":"Say: \"Use only the Nov 1 notice.\"","checks":["r2"]},{"title":"Missing numbers","why":"The AI says 'prices are going up' without amounts.","fix":"Say: \"Include the old and new prices and the date.\"","checks":["r1"]},{"title":"Wrong order or layout","why":"The AI reorders questions or adds headings.","fix":"Give the four questions in order with Q: and A: lines.","checks":["r0"]},{"title":"Getting markdown back","why":"AI adds bold and headings by default, which show up as stray symbols where this is pasted.","fix":"Say \"plain text, no bold, no headings, no asterisks\".","checks":["plainText"]},{"title":"Trusting the AI to count words","why":"AI is bad at counting and usually runs long, so a vague \"keep it short\" lands well over the limit.","fix":"Cap each part instead of the total, for example \"each line under 15 words\".","checks":["maxWords"]}],"promptHints":[{"label":"Asks for plain text","patterns":["plain","no bold","no markdown","no formatting","no headings"]},{"label":"Sets a length limit","patterns":["\\d+\\s*words","word (limit|count)","under \\d+"]},{"label":"Lists the questions","patterns":["what changes","when","annual","free plan"]},{"label":"Uses only the notice","patterns":["nov 1","only"]}],"hint":"A price FAQ must be exact. List the four questions, ask for exact numbers and name the single source.","rubricLabels":["The output has exactly four Q: lines each followed by an A: line, in the requested order","The answers give Basic $12 to $15 and Pro $30 to $36 per user per month, effective Jan 1 for monthly customers","The annual answer says they keep their price until renewal, and the Free plan answer says it is unchanged; nothing says Dec 1 or that the Free plan ends"]}