{"id":"cx-priority-table-customer-facing","audience":"customer-support","category":"support-work","technique":"audience","track":"support","level":"intermediate","title":"Turn an internal priority guide into a customer table","free":false,"task":"Turn the internal guide into a customer-facing table. Header row exactly \"Priority | Example | First reply\". Four rows, P1 to P4. Leave out every internal column (escalation owner, paging, QA flag). Plain text, under 90 words. First reply uses the business-hours wording from the guide.","materialLabel":"Your material (attached to your prompt automatically)","material":"SUPPORT PRIORITY GUIDE (internal)\n\nPriority | Example | First reply | Escalation owner | Paging | QA flag\nP1 | Service completely down for all users | 1 hour, 24/7 | Duty manager | Yes, SMS to on-call | Review every P1\nP2 | Major feature broken, workaround exists | 4 business hours | Team lead | No | Sample 1 in 5\nP3 | Minor issue or question about a feature | 1 business day | None | No | Sample 1 in 20\nP4 | Feature request or cosmetic issue | 3 business days | Product team | No | None\n\nBusiness hours: Monday to Friday, 9 AM to 6 PM Central.\nNote: Customers on the Free plan get P3 and P4 only.","rules":[{"type":"plainText"},{"type":"maxWords","max":90}],"mistakes":[{"title":"Copying every column","why":"The AI keeps the internal columns because they are in the source.","fix":"Say: \"Drop escalation owner, paging and QA flag.\"","checks":["r2"]},{"title":"Changing the reply times","why":"The AI rounds or rewrites the time targets.","fix":"Say: \"Use the exact first-reply targets from the guide.\"","checks":["r1"]},{"title":"Adding notes","why":"The AI adds an intro and a note about the Free plan.","fix":"Say: \"Output only the header and four rows.\"","checks":["r0"]},{"title":"Getting markdown back","why":"AI adds bold and headings by default, which show up as stray symbols where this is pasted.","fix":"Say \"plain text, no bold, no headings, no asterisks\".","checks":["plainText"]},{"title":"Trusting the AI to count words","why":"AI is bad at counting and usually runs long, so a vague \"keep it short\" lands well over the limit.","fix":"Cap each part instead of the total, for example \"each line under 15 words\".","checks":["maxWords"]}],"promptHints":[{"label":"Asks for plain text","patterns":["plain","no bold","no markdown","no formatting","no headings"]},{"label":"Sets a length limit","patterns":["\\d+\\s*words","word (limit|count)","under \\d+"]},{"label":"Gives the exact header","patterns":["priority \\|","header"]},{"label":"Drops internal columns","patterns":["internal","leave out","drop","only"]}],"hint":"The reader is a customer. Give the exact header, which columns to drop, and tell the AI to keep the targets exact.","rubricLabels":["The header row is exactly \"Priority | Example | First reply\" and the table has four rows P1, P2, P3, P4","First reply values match the guide: 1 hour (24/7), 4 business hours, 1 business day, 3 business days","The table has no escalation owner, paging or QA content, and no extra text before or after the table"]}