{"id":"cx-qa-review-summary-rescored-math","audience":"customer-support","category":"support-work","technique":"verification","track":"support","level":"advanced","title":"Summarize five QA scores after a rescore, with the working","free":false,"task":"Summarize the five QA scores for the team lead in exactly three lines starting \"Scores:\", \"Average:\" and \"Pass rate:\". Use the final scores after any rescoring. Show the sum, the division and the pass count. Pass is 7 or higher. Plain text, under 50 words.","materialLabel":"Your material (attached to your prompt automatically)","material":"QA REVIEW, week 44 (scores out of 10)\nTicket A: 8\nTicket B: 6\nTicket C: 9\nTicket D: 7\nTicket E: 5\n\nRESCORE NOTE (Nov 6, calibration meeting): Ticket D was rescored from 7 to 6 after the team agreed the refund amount was wrong.\nPass mark: 7 or higher.\n\nTeam lead's draft: 'Average 7, pass rate 60%.' (Used the old score for D.)\nThe team lead wants to see the exact numbers, because the average is used for a bonus decision by HR; the AI only prepares the summary.","rules":[{"type":"plainText"},{"type":"maxWords","max":50}],"mistakes":[{"title":"Using the old score for D","why":"The draft and the table still show 7.","fix":"Say: \"Use the rescored value 6 for ticket D.\"","checks":["r1"]},{"title":"Wrong pass count","why":"The AI counts D as a pass.","fix":"Say: \"Pass is 7 or higher, so only A and C.\"","checks":["r2"]},{"title":"No working","why":"The AI gives only the average.","fix":"Say: \"Show the sum, the division and the pass count.\"","checks":["r0"]},{"title":"Getting markdown back","why":"AI adds bold and headings by default, which show up as stray symbols where this is pasted.","fix":"Say \"plain text, no bold, no headings, no asterisks\".","checks":["plainText"]},{"title":"Trusting the AI to count words","why":"AI is bad at counting and usually runs long, so a vague \"keep it short\" lands well over the limit.","fix":"Cap each part instead of the total, for example \"each line under 15 words\".","checks":["maxWords"]}],"promptHints":[{"label":"Asks for plain text","patterns":["plain","no bold","no markdown","no formatting","no headings"]},{"label":"Sets a length limit","patterns":["\\d+\\s*words","word (limit|count)","under \\d+"]},{"label":"Asks for the working","patterns":["sum","division","show"]},{"label":"Uses the rescore","patterns":["rescore","final scores","6"]}],"hint":"Summaries must use the final inputs and show the arithmetic. Say which score changed, the pass rule, and the three lines.","rubricLabels":["The output is exactly three lines starting Scores:, Average: and Pass rate:","Scores lists 8, 6, 9, 6, 5 with a sum of 34, and Average shows 34 / 5 = 6.8","Pass rate shows 2 of 5 = 40% (tickets A and C), and the output does not use the draft's 7 or 60%"]}