{"id":"cx-quote-pick-per-theme-no-personal-data","audience":"communications","category":"support-work","technique":"constraints","track":"support","level":"intermediate","title":"Pick one safe quote per theme from tagged customer comments","free":false,"task":"Pick one verbatim quote for each theme. A quote is allowed only if it has no personal data (names, emails, order numbers) and is 15 words or fewer. Output a table with the header \"Theme | Quote\" and three rows, Speed, Friendliness and Clarity, with the quote in quotation marks exactly as written. Plain text, under 60 words.","materialLabel":"Your material (attached to your prompt automatically)","material":"TAGGED COMMENTS (survey)\nSpeed 1: \"Order #4410 was sorted in ten minutes, thank you Mia!\"\nSpeed 2: \"The reply came within the hour and fixed everything, which is much faster than the last company I used for similar problems.\"\nSpeed 3: \"Fixed in one reply, same morning.\"\nFriendliness 1: \"Dan from support was so kind, call me at 555-0100 if you need a reference.\"\nFriendliness 2: \"Warm, patient, never made me feel silly for asking.\"\nFriendliness 3: \"The agent greeted me by name and checked in twice during a very long chat about my account setup.\"\nClarity 1: \"Steps were clear and I got it working first try.\"\nClarity 2: \"Great explanation, thanks! Reply to me at sam.t@example.net.\"\nClarity 3: \"I finally understood the billing page after her explanation, which was really clear and patient and detailed.\"","rules":[{"type":"plainText"},{"type":"maxWords","max":60}],"mistakes":[{"title":"Choosing a quote with personal data","why":"The AI picks the quote with a name or email.","fix":"Say: \"No names, emails, phone numbers or order numbers.\"","checks":["r1","r2"]},{"title":"Quotes that are too long","why":"The AI picks the long, glowing quote.","fix":"Say: \"15 words or fewer.\"","checks":["r1","r2"]},{"title":"Editing the quote","why":"The AI tidies the wording.","fix":"Say: \"Exactly as written, in quotation marks.\"","checks":["r2"]},{"title":"Getting markdown back","why":"AI adds bold and headings by default, which show up as stray symbols where this is pasted.","fix":"Say \"plain text, no bold, no headings, no asterisks\".","checks":["plainText"]},{"title":"Trusting the AI to count words","why":"AI is bad at counting and usually runs long, so a vague \"keep it short\" lands well over the limit.","fix":"Cap each part instead of the total, for example \"each line under 15 words\".","checks":["maxWords","r0"]}],"promptHints":[{"label":"Gives the header","patterns":["theme \\| quote"]},{"label":"States the filters","patterns":["15 words","personal data","no (names|emails)"]},{"label":"Asks for verbatim quotes","patterns":["verbatim","exactly as written"]},{"label":"Asks for plain text","patterns":["plain","no bold","no markdown","no formatting","no headings"]},{"label":"Sets a length limit","patterns":["\\d+\\s*words","word (limit|count)","under \\d+"]}],"hint":"Give the header, both filters and say the quotes must be word-for-word.","rubricLabels":["The first row is \"Theme | Quote\" followed by rows Speed, Friendliness and Clarity","The Speed quote is \"Fixed in one reply, same morning.\" and the Friendliness quote is \"Warm, patient, never made me feel silly for asking.\"","The Clarity quote is \"Steps were clear and I got it working first try.\" and each quote is exactly as written in quotation marks"]}