{"id":"cx-ramp-handle-time-targets-table","audience":"managers","category":"support-work","technique":"verification","track":"support","level":"beginner","title":"Set weekly handle-time targets for a five-week ramp","free":false,"task":"Output a table with the header \"Week | Target minutes\" and five rows for weeks 1 to 5, falling by the same number of minutes each week from week 1 to week 5, then a last line \"Drop per week: N\". Plain text, under 40 words.","materialLabel":"Your material (attached to your prompt automatically)","material":"RAMP PLAN - new agents\nWeek 1 target average handle time: 15 minutes per ticket.\nWeek 5 target (full speed): 7 minutes per ticket.\nTargets fall by the same amount each week between week 1 and week 5.\n\nNOTES\nThe old plan had 18 minutes in week 1; ignore it. The team average today is 8 minutes. QA scores matter more than speed in week 1, so don't push beyond the targets. Agents who are above target by two weeks in a row can skip ahead to the next week's target. Targets are averages over the week, not per-ticket limits, and complex tickets such as refunds over $100 or escalations are not held to them. The coach reviews the chart every Friday.","rules":[{"type":"plainText"},{"type":"maxWords","max":40}],"mistakes":[{"title":"Using the old plan","why":"The AI starts from 18.","fix":"Say: \"Week 1 is 15 and week 5 is 7.\"","checks":["r1"]},{"title":"Uneven steps","why":"The AI rounds oddly.","fix":"Say: \"Fall by the same amount each week.\"","checks":["r1","r2"]},{"title":"Missing last line","why":"The AI stops at the table.","fix":"Give the last-line format.","checks":["r2"]},{"title":"Getting markdown back","why":"AI adds bold and headings by default, which show up as stray symbols where this is pasted.","fix":"Say \"plain text, no bold, no headings, no asterisks\".","checks":["plainText"]},{"title":"Trusting the AI to count words","why":"AI is bad at counting and usually runs long, so a vague \"keep it short\" lands well over the limit.","fix":"Cap each part instead of the total, for example \"each line under 15 words\".","checks":["maxWords","r0"]}],"promptHints":[{"label":"Gives the header","patterns":["week \\| target"]},{"label":"States the endpoints","patterns":["15","7"]},{"label":"Asks for the drop line","patterns":["drop per week"]},{"label":"Asks for plain text","patterns":["plain","no bold","no markdown","no formatting","no headings"]},{"label":"Sets a length limit","patterns":["\\d+\\s*words","word (limit|count)","under \\d+"]}],"hint":"Give the header, the endpoints and the last line.","rubricLabels":["The first row is \"Week | Target minutes\" followed by five rows for weeks 1 to 5","The targets are 15, 13, 11, 9 and 7","The last line is exactly \"Drop per week: 2\""]}