{"id":"cx-recall-serial-range-check-table","audience":"customer-support","category":"support-work","technique":"verification","track":"support","level":"advanced","title":"Check five serial numbers against recall ranges","free":false,"task":"Output a table with the header \"Serial | Affected?\" and five rows with Yes or No, then a last line starting \"Next:\" that tells affected customers exactly what the notice says. Ranges are inclusive. Do not describe any risk, injury or cause beyond the notice. Plain text, under 70 words.","materialLabel":"Your material (attached to your prompt automatically)","material":"RECALL NOTICE - Fernwood Kettle K7\nUnits with serial numbers KT-48000 to KT-48999, or KT-51200 to KT-51350, may have a faulty switch. Both ranges are inclusive.\nAffected customers should stop using the kettle and request a free replacement at fernwood.example/recall.\nThe notice does not say anything about injuries. Do not speculate about risk.\n\nCUSTOMER SERIALS TO CHECK\n1. KT-48999\n2. KT-49000\n3. KT-51349\n4. KT-47999\n5. KT-51351\n\nNOTE: serial numbers outside the ranges are not part of the recall even if the model is the same.","rules":[{"type":"plainText"},{"type":"maxWords","max":70}],"mistakes":[{"title":"Mishandling the edges","why":"The AI treats end numbers as outside the range.","fix":"Say: \"Ranges are inclusive.\"","checks":["r1"]},{"title":"Adding safety claims","why":"The AI says the kettle could be dangerous.","fix":"Say: \"Say nothing about risk beyond the notice.\"","checks":["r2"]},{"title":"Skipping the next step","why":"The AI gives only the table.","fix":"Say: \"End with a Next: line from the notice.\"","checks":["r2","r0"]},{"title":"Getting markdown back","why":"AI adds bold and headings by default, which show up as stray symbols where this is pasted.","fix":"Say \"plain text, no bold, no headings, no asterisks\".","checks":["plainText"]},{"title":"Trusting the AI to count words","why":"AI is bad at counting and usually runs long, so a vague \"keep it short\" lands well over the limit.","fix":"Cap each part instead of the total, for example \"each line under 15 words\".","checks":["maxWords"]}],"promptHints":[{"label":"Gives the table header","patterns":["serial \\| affected"]},{"label":"Says ranges are inclusive","patterns":["inclusive"]},{"label":"Asks for the next line","patterns":["next:"]},{"label":"Asks for plain text","patterns":["plain","no bold","no markdown","no formatting","no headings"]},{"label":"Sets a length limit","patterns":["\\d+\\s*words","word (limit|count)","under \\d+"]}],"hint":"Give the header, say the ranges are inclusive and what the last line must and must not say.","rubricLabels":["The first row is \"Serial | Affected?\" and the five serials appear in the given order","KT-48999 Yes, KT-49000 No, KT-51349 Yes, KT-47999 No, KT-51351 No","The last line starts with \"Next:\", tells affected customers to stop using the kettle and request a free replacement at fernwood.example/recall, and mentions no injury, danger or cause"]}