{"id":"cx-renewal-notice-deadline-clause-reply","audience":"executives","category":"support-work","technique":"grounding","track":"support","level":"advanced","title":"Answer a renewal question by quoting the clause; route waivers","free":false,"task":"Start with the line \"RENEWAL CHECK - Quill Dental\". Then write four lines starting \"Clause:\", \"Notice deadline:\", \"Status:\" and \"Next:\". Quote the clause words in quotation marks, calculate the date from the clause, and refer any request to waive or change it to the contracts team without promising an outcome. Do not say what the contract legally means. Plain text, under 90 words.","materialLabel":"Your material (attached to your prompt automatically)","material":"CUSTOMER MESSAGE (Quill Dental, practice manager)\n\"Does our contract auto-renew? And by when do we have to cancel? We want out.\"\n\nCONTRACT EXTRACT (Section 9.2)\n\"The agreement renews for successive 12-month terms unless either party gives written notice of non-renewal at least 60 days before the end of the then-current term.\"\n\nACCOUNT\nCurrent term ends Dec 31, 2026. Today is Nov 6, 2026. No notice has been received.\n\nINTERNAL NOTE\nSupport answers by quoting the clause and doing simple date arithmetic. Anything about waiving the deadline, late notices or what the clause legally means goes to the contracts team (contracts@brightdesk.example). Do not promise a waiver.","rules":[{"type":"plainText"},{"type":"maxWords","max":90}],"mistakes":[{"title":"Promising a waiver","why":"The AI says we'll probably let them cancel.","fix":"Say: \"Refer waivers to the contracts team; promise nothing.\"","checks":["r2"]},{"title":"Wrong date","why":"The AI counts 60 days wrongly.","fix":"Say: \"60 days before Dec 31 is Nov 1.\"","checks":["r1"]},{"title":"Interpreting the clause","why":"The AI says what the contract means legally.","fix":"Say: \"Quote only; no legal interpretation.\"","checks":["r2","r0"]},{"title":"Getting markdown back","why":"AI adds bold and headings by default, which show up as stray symbols where this is pasted.","fix":"Say \"plain text, no bold, no headings, no asterisks\".","checks":["plainText"]},{"title":"Trusting the AI to count words","why":"AI is bad at counting and usually runs long, so a vague \"keep it short\" lands well over the limit.","fix":"Cap each part instead of the total, for example \"each line under 15 words\".","checks":["maxWords"]}],"promptHints":[{"label":"Quotes the title","patterns":["renewal check - quill dental"]},{"label":"Names the four lines","patterns":["clause:","notice deadline:","status:","next:"]},{"label":"Refers to contracts team","patterns":["contracts team","contracts@","don'?t promise"]},{"label":"Asks for plain text","patterns":["plain","no bold","no markdown","no formatting","no headings"]},{"label":"Sets a length limit","patterns":["\\d+\\s*words","word (limit|count)","under \\d+"]}],"hint":"Quote the title, name the four lines and say what must go to the contracts team.","rubricLabels":["The first line is exactly \"RENEWAL CHECK - Quill Dental\" and the Clause line quotes the Section 9.2 wording in quotation marks","The Notice deadline line says Nov 1, 2026 (60 days before Dec 31) and the Status line says that date has passed as no notice was received by today, Nov 6","The Next line refers any request to waive or change the deadline to contracts@brightdesk.example, promises no waiver, and no line says what the contract legally means"]}