{"id":"cx-reschedule-email-two-slots-ab-reply","audience":"small-business","category":"support-work","technique":"constraints","track":"support","level":"beginner","title":"Reschedule a bike repair with two options and a one-letter reply","free":false,"task":"Write an email to Noor. First line exactly \"Hi Noor,\" and last line exactly \"Gus, Spoke & Co\". Offer the two new slots, ask her to reply with just A or B, and say her $20 deposit still applies. Do not say \"unfortunately\". Plain text, under 70 words.","materialLabel":"Your material (attached to your prompt automatically)","material":"BOOKING - Noor Haddad, bike service (Spoke & Co)\nOriginal slot: Thu Nov 12, 2:00 p.m.\nWhy we must move it: our mechanic is out sick that day.\nNew slots available:\n- Option A: Fri Nov 13, 10:00 a.m.\n- Option B: Mon Nov 16, 3:30 p.m.\nDeposit: $20 paid, stays on the booking and is deducted from the final bill. It is refundable if she cancels 24 hours or more before the slot.\nShop address: 9 Canal Street. Bikes can be dropped off up to 15 minutes before the slot.\n\nSTYLE NOTES\nNo corporate phrases. Keep it friendly. Don't add a third option.","rules":[{"type":"plainText"},{"type":"maxWords","max":70}],"mistakes":[{"title":"Adding a third option","why":"The AI offers extra times.","fix":"Say: \"Only options A and B.\"","checks":["r1"]},{"title":"Using stock apologies","why":"The AI writes 'unfortunately'.","fix":"Say: \"Never use the word unfortunately.\"","checks":["r2"]},{"title":"Missing the exact lines","why":"The AI writes its own greeting and sign-off.","fix":"Quote the first and last lines.","checks":["r0"]},{"title":"Getting markdown back","why":"AI adds bold and headings by default, which show up as stray symbols where this is pasted.","fix":"Say \"plain text, no bold, no headings, no asterisks\".","checks":["plainText"]},{"title":"Trusting the AI to count words","why":"AI is bad at counting and usually runs long, so a vague \"keep it short\" lands well over the limit.","fix":"Cap each part instead of the total, for example \"each line under 15 words\".","checks":["maxWords"]}],"promptHints":[{"label":"Quotes first and last lines","patterns":["hi noor","gus, spoke"]},{"label":"Asks for an A or B reply","patterns":["reply with (just )?a or b","a or b"]},{"label":"Mentions the deposit","patterns":["\\$20","deposit"]},{"label":"Asks for plain text","patterns":["plain","no bold","no markdown","no formatting","no headings"]},{"label":"Sets a length limit","patterns":["\\d+\\s*words","word (limit|count)","under \\d+"]}],"hint":"Quote the first and last lines, say how she should reply and what to mention about the deposit.","rubricLabels":["The email starts with the line \"Hi Noor,\" and ends with the line \"Gus, Spoke & Co\"","The email gives Option A as Fri Nov 13, 10:00 a.m. and Option B as Mon Nov 16, 3:30 p.m. and asks her to reply with just A or B","The email says the $20 deposit still applies, mentions the mechanic being out sick or the need to move the slot, and does not use the word unfortunately"]}