{"id":"cx-return-eligibility-table","audience":"customer-support","category":"support-work","technique":"constraints","track":"support","level":"intermediate","title":"Check six orders against a tiered return policy","free":false,"task":"Check the six orders against the policy. Output a table with the header row exactly \"Order | Result | Why\" and six rows. Result is exactly one of Refund, Store credit or None. Why is 4 words or fewer. Count day 30 and day 60 as inside their windows. Plain text, table only, under 80 words.","materialLabel":"Your material (attached to your prompt automatically)","material":"RETURN POLICY\n- Refund: up to and including 30 days after delivery.\n- Store credit: days 31 through 60 after delivery.\n- After day 60: no return.\n- Final-sale items: never returnable.\n- Opened software: never returnable.\n\nORDERS (days since delivery)\nO-1: 12 days, standard item\nO-2: 30 days, standard item\nO-3: 31 days, standard item\nO-4: 45 days, final-sale item\nO-5: 60 days, standard item\nO-6: 20 days, opened software\n\nNote: Agent Raj says 'O-2 is basically day 31, let's give credit.'","rules":[{"type":"plainText"},{"type":"maxWords","max":80}],"mistakes":[{"title":"Rounding day 30","why":"The agent's comment tempts the AI to give credit for O-2.","fix":"Say: \"Day 30 counts as inside the refund window.\"","checks":["r1"]},{"title":"Missing the exceptions","why":"The AI ignores the final-sale and opened-software rules.","fix":"Say: \"Final-sale and opened software are never returnable.\"","checks":["r1"]},{"title":"Long reasons","why":"The AI writes sentences in the Why column.","fix":"Say: \"Why: 4 words or fewer.\"","checks":["r2","r0"]},{"title":"Getting markdown back","why":"AI adds bold and headings by default, which show up as stray symbols where this is pasted.","fix":"Say \"plain text, no bold, no headings, no asterisks\".","checks":["plainText"]},{"title":"Trusting the AI to count words","why":"AI is bad at counting and usually runs long, so a vague \"keep it short\" lands well over the limit.","fix":"Cap each part instead of the total, for example \"each line under 15 words\".","checks":["maxWords"]}],"promptHints":[{"label":"Asks for plain text","patterns":["plain","no bold","no markdown","no formatting","no headings"]},{"label":"Sets a length limit","patterns":["\\d+\\s*words","word (limit|count)","under \\d+"]},{"label":"Gives the header","patterns":["order \\|","header"]},{"label":"States the boundaries","patterns":["day 30","day 60","inside"]}],"hint":"Boundary days and exceptions decide the result. State both, give the table header and allowed values.","rubricLabels":["The header row is exactly \"Order | Result | Why\" and there are six rows O-1 to O-6 with no text outside the table","Results are O-1 Refund, O-2 Refund, O-3 Store credit, O-4 None, O-5 Store credit, O-6 None","Every Why is 4 words or fewer and Result is one of Refund, Store credit or None"]}