{"id":"cx-review-replies-three-stars","audience":"small-business","category":"support-work","technique":"tone","track":"support","level":"intermediate","title":"Reply to three reviews with one specific detail each","free":false,"task":"You own Maple Corner Cafe. Write replies to three reviews as exactly three lines starting \"1-star:\", \"3-star:\" and \"5-star:\". Each reply is under 25 words, mentions one specific detail from that review, and ends with \"Maria\". Offer no free items or discounts, and do not blame the customer or say we were busy. Plain text.","materialLabel":"Your material (attached to your prompt automatically)","material":"REVIEWS (Google, this week)\n1 star, by Dev: \"Waited 25 minutes for a latte on Saturday and it was cold when it came. Won't be back.\"\n3 stars, by Amy: \"Good pastries, friendly staff, but the seating is cramped and loud at lunch.\"\n5 stars, by Joel: \"Priya remembered my order! Best oat flat white in town.\"\n\nOwner's notes: Saturday was our busiest day this month and the espresso machine broke for 40 minutes (fixed by noon). We are testing a bigger table for the window in December. Priya is our barista.\nOwner's idea: 'Give the 1-star a free coffee voucher to win him back.'","rules":[{"type":"plainText"},{"type":"maxWords","max":80}],"mistakes":[{"title":"Offering the voucher","why":"The owner's idea leads the AI to add a free coffee.","fix":"Add: \"No free items or discounts.\"","checks":["r2"]},{"title":"Making excuses","why":"The AI explains the broken machine to the 1-star reviewer.","fix":"Say: \"Do not say we were busy or mention the machine.\"","checks":["r2"]},{"title":"Generic replies","why":"The AI writes the same thank-you for all three.","fix":"Say: \"Mention one specific detail from each review.\"","checks":["r1"]},{"title":"Wrong format","why":"The AI adds a heading and signs each reply differently.","fix":"Give the three labels and end each line with Maria.","checks":["r0"]},{"title":"Getting markdown back","why":"AI adds bold and headings by default, which show up as stray symbols where this is pasted.","fix":"Say \"plain text, no bold, no headings, no asterisks\".","checks":["plainText","maxWords"]}],"promptHints":[{"label":"Asks for plain text","patterns":["plain","no bold","no markdown","no formatting","no headings"]},{"label":"Sets a length limit","patterns":["\\d+\\s*words","word (limit|count)","under \\d+"]},{"label":"Names the three labels","patterns":["1-star:","3-star:","5-star:"]},{"label":"Asks for a specific detail","patterns":["specific","detail","mention"]}],"hint":"Review replies feel real when they reference what the guest said. Name the labels, the detail rule and what to leave out.","rubricLabels":["The output is exactly three lines starting 1-star:, 3-star: and 5-star:, each under 25 words and each ending with the word Maria","Each reply mentions a specific detail from its review (the 25-minute wait or cold latte, the cramped lunch seating, Priya remembering the order or the oat flat white)","No reply offers a voucher, free item or discount, and none blames the customer or mentions Saturday being busy or the broken espresso machine"]}