{"id":"cx-review-reply-template-bracket-fields","audience":"small-business","category":"support-work","technique":"format","track":"support","level":"intermediate","title":"Write a reusable negative-review reply with bracket fields","free":false,"task":"Write a reusable reply template for negative reviews. Exactly 3 sentences, plain text. Use only these bracket fields: [name], [issue], [contact]. Sentence 1 thanks [name] and names [issue]. Sentence 2 invites them to reach us at [contact]. Sentence 3 promises only that we will read their reply. No discounts or promises of fixes. Last line exactly \"[owner], Maple Corner Cafe\".","materialLabel":"Your material (attached to your prompt automatically)","material":"REVIEW REPLY TEMPLATE REQUEST (Maple Corner Cafe)\nThe owner wants one template to reuse for 1- and 2-star reviews. Fields used in the team's tools: [name] (reviewer name), [issue] (a short phrase like 'the long wait'), [contact] (the contact email), [owner] (owner name).\nRules from the owner: thank them; name the issue; invite a private conversation; do not argue, do not mention staff or busy days; do not offer free items or discounts; do not promise fixes.\nOld template (retired): 'Sorry you felt that way, [name]! Come back for a free coffee on us!'\nTone: calm, brief, no exclamation marks.","rules":[{"type":"plainText"},{"type":"maxSentences","max":3}],"mistakes":[{"title":"Offering a free coffee","why":"The old template includes a freebie.","fix":"Say: \"No discounts, free items or promises of fixes.\"","checks":["r2"]},{"title":"Missing a field","why":"The AI drops [contact] or [issue].","fix":"Say: \"Sentence 1: [name] and [issue]; sentence 2: [contact].\"","checks":["r1"]},{"title":"Wrong length or sign-off","why":"The AI writes 5 sentences and a personal signature.","fix":"Say: \"Exactly 3 sentences; last line [owner], Maple Corner Cafe.\"","checks":["r0"]},{"title":"Getting markdown back","why":"AI adds bold and headings by default, which show up as stray symbols where this is pasted.","fix":"Say \"plain text, no bold, no headings, no asterisks\".","checks":["plainText"]},{"title":"Letting the sentences run on","why":"The AI writes as many sentences as it likes.","fix":"Name the cap: \"at most N sentences\".","checks":["maxSentences"]}],"promptHints":[{"label":"Asks for plain text","patterns":["plain","no bold","no markdown","no formatting","no headings"]},{"label":"Caps the sentences","patterns":["sentence"]},{"label":"Names the fields","patterns":["\\[name\\]","\\[issue\\]","\\[contact\\]"]},{"label":"Bans freebies","patterns":["no discount","free item","no free"]}],"hint":"Templates need exact fields, a sentence count and a ban list. Name them and say what each sentence does.","rubricLabels":["The template has exactly 3 sentences before the last line, and the last line is exactly \"[owner], Maple Corner Cafe\"","Sentence 1 thanks [name] and names [issue], sentence 2 invites them to reach us at [contact], and sentence 3 promises only that we will read their reply","Uses only the fields [name], [issue], [contact] (and [owner] in the sign-off), with no free item, discount or fix promise and no exclamation marks"]}