{"id":"cx-shift-handoff-timezone-deadline","audience":"customer-support","category":"support-work","technique":"verification","track":"support","level":"advanced","title":"Convert a customer deadline across three time zones in a handoff","free":false,"task":"Write the shift handoff to Aoife in exactly three lines starting \"Deadline:\", \"Owner now:\" and \"Do first:\". The Deadline line gives the customer's local time and the converted times for Dublin and Singapore, like \"Tue Nov 10, 9:00 AM New York (2:00 PM Dublin, 10:00 PM Singapore)\". Use the offsets in the notes. Plain text, under 90 words.","materialLabel":"Your material (attached to your prompt automatically)","material":"HANDOFF NOTES, ticket #9150 (Veritas Insurance, New York)\nThe customer, Pat Doyle, needs the fixed report by 9:00 AM New York time on Tuesday Nov 10.\nCurrent owner: Wei (Singapore shift, ends Monday 6:00 PM Singapore). Next owner: Aoife (Dublin shift, starts Tuesday 8:00 AM Dublin).\nStatus: the fix is built and tested; it needs Pat's sign-off on the sample file before release. Sample file sent Nov 9, no reply yet.\n\nTIME OFFSETS IN NOVEMBER (UTC): New York UTC-5, Dublin UTC+0, Singapore UTC+8.\n\nWei's note says: '9 AM Tuesday, that gives Aoife 1 hour after her shift starts.' (Wei meant 9 AM Dublin time, which is wrong.)\nAoife should first chase Pat for sign-off, then release the report.","rules":[{"type":"plainText"},{"type":"maxWords","max":90}],"mistakes":[{"title":"Using Wei's wrong time","why":"The note treats 9 AM as Dublin time.","fix":"Say: \"The deadline is 9:00 AM New York = 2:00 PM Dublin.\"","checks":["r1"]},{"title":"Wrong offsets","why":"The AI mixes up the direction of the conversion.","fix":"Say: \"Use the offsets given: NY -5, Dublin 0, Singapore +8.\"","checks":["r1"]},{"title":"Missing the first action","why":"The AI lists the status and no action.","fix":"Say: \"Do first: chase Pat for sign-off.\"","checks":["r2"]},{"title":"Wrong layout","why":"The AI writes a paragraph.","fix":"Name the three labels.","checks":["r0"]},{"title":"Getting markdown back","why":"AI adds bold and headings by default, which show up as stray symbols where this is pasted.","fix":"Say \"plain text, no bold, no headings, no asterisks\".","checks":["plainText","maxWords"]}],"promptHints":[{"label":"Asks for plain text","patterns":["plain","no bold","no markdown","no formatting","no headings"]},{"label":"Sets a length limit","patterns":["\\d+\\s*words","word (limit|count)","under \\d+"]},{"label":"Names the labels","patterns":["deadline:","owner now:","do first:"]},{"label":"Gives the offsets","patterns":["utc","offset","\\+8"]}],"hint":"Time-zone handoffs go wrong silently. Give the offsets and the exact Deadline format, and tell the AI to ignore the wrong note.","rubricLabels":["The output is exactly three lines starting Deadline:, Owner now: and Do first:","Deadline says Tue Nov 10, 9:00 AM New York (2:00 PM Dublin, 10:00 PM Singapore)","Owner now says Aoife (Dublin) and Do first says to chase Pat for sign-off on the sample file, before the 2:00 PM Dublin deadline, and the output does not say 9 AM Dublin"]}