{"id":"cx-shoutout-slack-message-specific-facts","audience":"managers","category":"support-work","technique":"tone","track":"support","level":"beginner","title":"Write a specific shoutout for an agent using only facts","free":false,"task":"Write a Slack shoutout. It must start with \"Shoutout to Dev:\", name what Dev did and its result using only the facts, and end with \"Thank you, Dev.\" No superlatives such as \"best\", \"amazing\" or \"incredible\". Plain text, under 40 words.","materialLabel":"Your material (attached to your prompt automatically)","material":"FACTS FROM THE TEAM LEAD (Thu Nov 5)\n- A customer, Mr. Alvi, had a refund stuck because of a payment-system error on Wednesday afternoon.\n- Dev stayed 25 minutes past his shift to chase finance and got the refund of $320 released the same day.\n- Mr. Alvi wrote back: 'Thanks, you saved my trip.' He is a customer of 6 years.\n- Dev also wrote the steps into the team wiki afterward so others can do the same.\n\nTEAM CULTURE NOTE\nWe prefer specific recognition over big words.","rules":[{"type":"plainText"},{"type":"maxWords","max":40}],"mistakes":[{"title":"Big words","why":"The AI writes 'incredible work'.","fix":"Say: \"No superlatives; be specific.\"","checks":["r2"]},{"title":"Vague praise","why":"The AI says 'great job helping a customer'.","fix":"Say: \"Name the action and the result with the numbers.\"","checks":["r1"]},{"title":"Missing exact lines","why":"The AI writes its own opening.","fix":"Quote the opening and closing.","checks":["r0"]},{"title":"Getting markdown back","why":"AI adds bold and headings by default, which show up as stray symbols where this is pasted.","fix":"Say \"plain text, no bold, no headings, no asterisks\".","checks":["plainText"]},{"title":"Trusting the AI to count words","why":"AI is bad at counting and usually runs long, so a vague \"keep it short\" lands well over the limit.","fix":"Cap each part instead of the total, for example \"each line under 15 words\".","checks":["maxWords"]}],"promptHints":[{"label":"Quotes opening and closing","patterns":["shoutout to dev","thank you, dev"]},{"label":"Asks for specifics","patterns":["specific","25 minutes","\\$320"]},{"label":"Bans superlatives","patterns":["superlative","no (best|amazing)","big words"]},{"label":"Asks for plain text","patterns":["plain","no bold","no markdown","no formatting","no headings"]},{"label":"Sets a length limit","patterns":["\\d+\\s*words","word (limit|count)","under \\d+"]}],"hint":"Quote the opening and closing and ask for specific facts instead of big words.","rubricLabels":["The message starts with \"Shoutout to Dev:\" and ends with \"Thank you, Dev.\"","The message includes the specific action (stayed 25 minutes past his shift and chased finance) and the result ($320 refund released the same day, or the wiki steps)","The message uses no superlatives such as best, amazing or incredible"]}