{"id":"cx-shuttle-delay-sms-new-time","audience":"customer-support","category":"support-work","technique":"constraints","track":"support","level":"beginner","title":"Text riders a new departure time in under 35 words","free":false,"task":"Write an SMS to riders of the 8:50 AM Route 12 shuttle. Start with exactly \"ShuttleGo:\" and end with exactly \"Reply HELP for help\". Plain text, under 35 words. Give the new departure time and gate, and how late it is. Do not mention refunds or the driver.","materialLabel":"Your material (attached to your prompt automatically)","material":"OPERATIONS UPDATE, Friday Nov 6, 8:10 AM\nRoute 12 (airport shuttle) scheduled 8:50 AM from Gate 4.\nDelay: the bus is arriving late because of a road closure on Main Street. New departure: 9:15 AM from Gate 4 (25 minutes late).\nThe 9:30 AM Route 12 is not delayed.\nInternal: the regular driver called in sick; a backup driver, Tom, was found at 8:05 AM. Do not tell riders.\nRefunds: only if a delay is longer than 45 minutes (not the case now).\nRider hotline: 555-0166.\nRiders' ticket lists show their pickup stop as Gate 4.","rules":[{"type":"plainText"},{"type":"maxWords","max":35}],"mistakes":[{"title":"Sharing internal details","why":"The AI explains the driver situation.","fix":"Say: \"Do not mention the driver.\"","checks":["r2"]},{"title":"Missing delay size","why":"The AI gives the new time but not how late.","fix":"Say: \"Say it is 25 minutes late.\"","checks":["r1"]},{"title":"Wrong opener or closer","why":"The AI writes its own greeting and sign-off.","fix":"Give the exact start and end text.","checks":["r0"]},{"title":"Getting markdown back","why":"AI adds bold and headings by default, which show up as stray symbols where this is pasted.","fix":"Say \"plain text, no bold, no headings, no asterisks\".","checks":["plainText"]},{"title":"Trusting the AI to count words","why":"AI is bad at counting and usually runs long, so a vague \"keep it short\" lands well over the limit.","fix":"Cap each part instead of the total, for example \"each line under 15 words\".","checks":["maxWords"]}],"promptHints":[{"label":"Asks for plain text","patterns":["plain","no bold","no markdown","no formatting","no headings"]},{"label":"Sets a length limit","patterns":["\\d+\\s*words","word (limit|count)","under \\d+"]},{"label":"Sets the start and end","patterns":["shuttlego:","reply help"]},{"label":"Bans refunds and the driver","patterns":["no refund","do not mention","don.t mention"]}],"hint":"A text message has no room for extras. Give the exact start and end, the facts, and what not to say.","rubricLabels":["Starts with exactly \"ShuttleGo:\" and ends with exactly \"Reply HELP for help\"","Gives the new departure of 9:15 AM from Gate 4 and says it is 25 minutes late","Does not mention refunds, the sick driver or a replacement driver"]}