{"id":"cx-simple-english-rewrite-no-idioms","audience":"customer-support","category":"support-work","technique":"audience","track":"support","level":"beginner","title":"Rewrite a reply in simple English without idioms","free":false,"task":"Rewrite the draft for Mei, who is learning English. Plain text, at most 4 sentences, each under 14 words. First line exactly \"Hello Mei,\" and last line exactly \"Rosa, Support\". Keep the facts. Do not use idioms such as touch base, dust settles, ballpark or hit us up.","materialLabel":"Your material (attached to your prompt automatically)","material":"CUSTOMER MESSAGE (Mei Lin, restaurant owner, English is her second language): \"My card machine does not connect to WiFi since yesterday. When can someone fix? I have lunch customers.\"\n\nDRAFT REPLY FROM THE TEAM:\n\"Hi Mei, we'll touch base once the dust settles on the network outage in your area. Ballpark for the fix is by end of day Friday, Nov 13. In the meantime, if you're in a pinch, you can take card payments with the phone app. Hit us up if you're still stuck after that. Cheers!\"\n\nFACTS: the Wi-Fi problem is a network outage in her area; the fix is expected by Friday Nov 13, end of day. Workaround: the phone app takes card payments (Menu > Take Payment). Support line: 555-0172, 8 AM to 6 PM.\nSentences with many commas and phrasal verbs are hard for non-native readers.","rules":[{"type":"plainText"},{"type":"maxSentences","max":4}],"mistakes":[{"title":"Keeping the idioms","why":"The draft is full of idioms and the AI keeps most of them.","fix":"Say: \"No idioms; plain, literal words.\"","checks":["r2"]},{"title":"Dropping a fact","why":"The AI shortens so much that the date or the workaround is lost.","fix":"Say: \"Keep the outage, the Nov 13 date and the phone app workaround.\"","checks":["r1"]},{"title":"Wrong open and close","why":"The AI writes 'Hi Mei' and 'Cheers'.","fix":"Give the exact first and last lines.","checks":["r0"]},{"title":"Getting markdown back","why":"AI adds bold and headings by default, which show up as stray symbols where this is pasted.","fix":"Say \"plain text, no bold, no headings, no asterisks\".","checks":["plainText"]},{"title":"Letting the sentences run on","why":"The AI writes as many sentences as it likes.","fix":"Name the cap: \"at most N sentences\".","checks":["maxSentences"]}],"promptHints":[{"label":"Asks for plain text","patterns":["plain","no bold","no markdown","no formatting","no headings"]},{"label":"Caps the sentences","patterns":["sentence"]},{"label":"Bans idioms","patterns":["idiom","plain","literal"]},{"label":"Keeps the facts","patterns":["nov 13","phone app"]}],"hint":"Simple English needs short sentences and no idioms. Say which phrases to avoid and which facts to keep.","rubricLabels":["The first line is exactly \"Hello Mei,\" and the last line is exactly \"Rosa, Support\"","Keeps the facts: a network outage in her area, the fix expected by Friday Nov 13, and the phone app workaround (Menu > Take Payment) or the support line 555-0172","Uses none of the idioms touch base, dust settles, ballpark, in a pinch, hit us up or cheers, and has at most 4 short sentences"]}