{"id":"cx-sla-report-corrected-percent-caveat","audience":"executives","category":"support-work","technique":"verification","track":"support","level":"advanced","title":"Correct an SLA percentage and explain the caveat to a director","free":false,"task":"Write three lines for Sofia, the director, starting \"Reported:\", \"Corrected:\" and \"Caveat:\". Show the arithmetic as met tickets out of closed tickets and the percentage, compare the corrected figure with the 90% target, and make the caveat one sentence. Plain text, under 80 words.","materialLabel":"Your material (attached to your prompt automatically)","material":"WEEKLY SLA REPORT (week ending Nov 6)\n- Closed tickets: 200\n- Dashboard says SLA met: 172 (86%)\n- Open tickets (not counted): 20\n\nOPS FINDING\nThe dashboard kept the clock running while 18 tickets were in 'waiting on customer'. Our policy pauses the SLA clock in that status. All 18 would count as met once the pause is applied. No other ticket changes.\n\nSTATUS\nThe dashboard configuration has not been fixed yet; the correction was done by hand in a spreadsheet by one analyst and has not been reviewed.\n\nTARGET: 90% of closed tickets within SLA.","rules":[{"type":"plainText"},{"type":"maxWords","max":80}],"mistakes":[{"title":"Counting the open tickets","why":"The AI uses 220 as the base.","fix":"Say: \"Use closed tickets only: 200.\"","checks":["r2"]},{"title":"Missing the caveat","why":"The AI presents 95% as final.","fix":"Say: \"The caveat says the correction is manual and unreviewed.\"","checks":["r1"]},{"title":"Not showing arithmetic","why":"The AI gives only percentages.","fix":"Say: \"Show 172 + 18 = 190 of 200.\"","checks":["r0"]},{"title":"Getting markdown back","why":"AI adds bold and headings by default, which show up as stray symbols where this is pasted.","fix":"Say \"plain text, no bold, no headings, no asterisks\".","checks":["plainText"]},{"title":"Trusting the AI to count words","why":"AI is bad at counting and usually runs long, so a vague \"keep it short\" lands well over the limit.","fix":"Cap each part instead of the total, for example \"each line under 15 words\".","checks":["maxWords"]}],"promptHints":[{"label":"Names the three labels","patterns":["reported:","corrected:","caveat:"]},{"label":"Asks for the arithmetic","patterns":["show the (math|arithmetic)","out of","172"]},{"label":"Uses closed tickets as the base","patterns":["closed tickets","200"]},{"label":"Asks for plain text","patterns":["plain","no bold","no markdown","no formatting","no headings"]},{"label":"Sets a length limit","patterns":["\\d+\\s*words","word (limit|count)","under \\d+"]}],"hint":"Name the three lines, ask for arithmetic with the right base and say what the caveat must cover.","rubricLabels":["The line starting \"Reported:\" shows 172 of 200 = 86%, and the line starting \"Corrected:\" shows 172 + 18 = 190 of 200 = 95% and says this is above the 90% target","The line starting \"Caveat:\" is one sentence saying the correction was done by hand and has not been reviewed (and the dashboard is not fixed)","The output does not include the 20 open tickets in any percentage"]}