{"id":"cx-sms-appointment-confirm-optout","audience":"small-business","category":"support-work","technique":"constraints","track":"support","level":"beginner","title":"Text an appointment confirmation with an opt-out line","free":false,"task":"Write one SMS for Priya. It must start with \"Glow Studio:\", give the current day, date and time, ask her to reply C to confirm, and end with \"Reply STOP to opt out.\" Plain text, under 30 words.","materialLabel":"Your material (attached to your prompt automatically)","material":"BOOKING SYSTEM - Glow Studio\nClient: Priya Nair, mobile on file\nService: haircut with Marta, 45 minutes\nOriginal booking: Mon Nov 9, 3:00 p.m.\nRESCHEDULED on Nov 4 at the client's request to: Tue Nov 10, 2:30 p.m.\nAddress: 14 Oak Street\nCancellation: free up to 24 hours before; after that a $20 fee.\n\nREMINDER LOG\nThe Nov 3 reminder SMS (before the change) said Mon Nov 9, 3:00 p.m. Some clients are confused by old reminders. Texts go out from the studio line, so clients cannot tell who wrote them unless the name is in the text. The studio has two chairs and Marta works Tuesdays to Saturdays.","rules":[{"type":"plainText"},{"type":"maxWords","max":30}],"mistakes":[{"title":"Using the old booking","why":"The AI uses the original Nov 9 time.","fix":"Say: \"Use the rescheduled time: Tue Nov 10, 2:30 p.m.\"","checks":["r1"]},{"title":"Missing the opener or closer","why":"The AI writes its own greeting and sign-off.","fix":"Give the exact first and last words.","checks":["r0"]},{"title":"Forgetting the confirm instruction","why":"The AI just states the time.","fix":"Say: \"Ask her to reply C to confirm.\"","checks":["r2"]},{"title":"Getting markdown back","why":"AI adds bold and headings by default, which show up as stray symbols where this is pasted.","fix":"Say \"plain text, no bold, no headings, no asterisks\".","checks":["plainText"]},{"title":"Trusting the AI to count words","why":"AI is bad at counting and usually runs long, so a vague \"keep it short\" lands well over the limit.","fix":"Cap each part instead of the total, for example \"each line under 15 words\".","checks":["maxWords"]}],"promptHints":[{"label":"Gives the opening and closing words","patterns":["glow studio:","reply stop"]},{"label":"Gives the current time","patterns":["nov 10","2:30"]},{"label":"Asks for a confirm reply","patterns":["reply c","confirm"]},{"label":"Asks for plain text","patterns":["plain","no bold","no markdown","no formatting","no headings"]},{"label":"Sets a length limit","patterns":["\\d+\\s*words","word (limit|count)","under \\d+"]}],"hint":"Give the exact first and last words, the date to use, and the reply you want.","rubricLabels":["The text starts with \"Glow Studio:\" and ends with \"Reply STOP to opt out.\"","The text gives Tue Nov 10 at 2:30 p.m. and does not mention Mon Nov 9 or 3:00 p.m.","The text asks her to reply C to confirm"]}