{"id":"cx-spanish-reply-with-english-check","audience":"customer-support","category":"support-work","technique":"audience","track":"support","level":"intermediate","title":"Reply in Spanish with an English gist for your reviewer","free":false,"task":"Reply to Luisa in Spanish, using the formal \"usted\", then add an English line for your reviewer. Use two lines: one starting \"ES:\" (the reply, at most 45 words) and one starting \"EN gist:\" (one sentence saying what the Spanish promises). Plain text, and give the replacement shipping date, not the old one.","materialLabel":"Your material (attached to your prompt automatically)","material":"TICKET (received in Spanish)\nLuisa Ferrer: \"Hola, mi pedido 2208 iba a llegar el martes pero no ha llegado. ¿Qué pasa? Necesito el vestido para una boda el sábado.\"\n\nORDER 2208\n- Dress, size M, shipped Nov 2 with the carrier Rapidpost.\n- Original estimate: Tuesday Nov 5.\n- Carrier scan on Nov 5: delayed at regional hub, new estimate Thursday Nov 7.\n- Wedding is Saturday Nov 9, so Thursday still works.\n\nSUPPORT NOTES\n- We cannot promise carrier dates; we can only pass on the carrier's estimate.\n- If it has not arrived by Friday Nov 8, we send a replacement by express (free) only if the customer writes back by noon that day.\n- Tone: formal, warm, short.","rules":[{"type":"plainText"},{"type":"maxWords","max":90}],"mistakes":[{"title":"Using informal tú","why":"The AI defaults to a casual register.","fix":"Say: \"Use formal usted.\"","checks":["r0"]},{"title":"Repeating the old date","why":"The AI says Tuesday from her message.","fix":"Say: \"Use the carrier's new estimate, Thursday Nov 7.\"","checks":["r1"]},{"title":"Promising delivery","why":"The AI guarantees the date or skips the Friday fallback.","fix":"Say: \"Pass on the carrier estimate and add the write-back-by-noon-Friday step.\"","checks":["r2"]},{"title":"Getting markdown back","why":"AI adds bold and headings by default, which show up as stray symbols where this is pasted.","fix":"Say \"plain text, no bold, no headings, no asterisks\".","checks":["plainText"]},{"title":"Trusting the AI to count words","why":"AI is bad at counting and usually runs long, so a vague \"keep it short\" lands well over the limit.","fix":"Cap each part instead of the total, for example \"each line under 15 words\".","checks":["maxWords"]}],"promptHints":[{"label":"Names the two line labels","patterns":["es:","en gist"]},{"label":"Asks for formal usted","patterns":["usted","formal"]},{"label":"Gives the date to use","patterns":["nov 7","thursday","jueves"]},{"label":"Asks for plain text","patterns":["plain","no bold","no markdown","no formatting","no headings"]},{"label":"Sets a length limit","patterns":["\\d+\\s*words","word (limit|count)","under \\d+"]}],"hint":"Ask for the two labeled lines, the formal register, and the date to use.","rubricLabels":["The output is two lines starting ES: and EN gist: where the ES line is in Spanish and uses the formal usted (for example 'su pedido', 'puede')","The ES line gives Thursday Nov 7 (jueves 7 de noviembre) as the carrier's estimate and does not give Tuesday as the arrival","The EN gist is one sentence in English and says the new estimate is Thursday Nov 7 and that she should write back by noon Friday Nov 8 if it has not arrived"]}