{"id":"cx-support-hours-change-team-email","audience":"managers","category":"support-work","technique":"format","track":"support","level":"beginner","title":"Announce a support hours change to the team in a fixed layout","free":false,"task":"Write the team email. First line exactly \"Subject: Support hours change from Nov 23\", then three lines starting \"What changes:\", \"What stays the same:\" and \"Questions to:\", then the line \"Lena\". Use only the facts given. Plain text, under 75 words.","materialLabel":"Your material (attached to your prompt automatically)","material":"NOTES FROM THE MEETING (Lena, Support Manager)\n- From Mon Nov 23, weekday coverage moves from 9 a.m. to 6 p.m. to 8 a.m. to 8 p.m. Eastern.\n- Saturday coverage stays 10 a.m. to 2 p.m. Sunday stays closed.\n- Shift lengths stay 8 hours; the new shift start times are posted in the schedule tool by Nov 13.\n- Pay and breaks are unchanged.\n- Holiday schedule is a separate email next week.\n- Questions go to Priya (priya@lumenhelp.example), not to Lena.\n- A rumor says weekend coverage will be cut. It is not true as far as we know; nothing has been decided about weekends.","rules":[{"type":"plainText"},{"type":"maxWords","max":75}],"mistakes":[{"title":"Repeating the rumor","why":"The AI addresses the weekend-cut rumor.","fix":"Say: \"Don't mention the rumor.\"","checks":["r2"]},{"title":"Wrong contact","why":"The AI sends questions to Lena.","fix":"Say: \"Questions go to Priya.\"","checks":["r2"]},{"title":"Missing exact lines","why":"The AI writes its own subject.","fix":"Quote the subject and the last line.","checks":["r0"]},{"title":"Getting markdown back","why":"AI adds bold and headings by default, which show up as stray symbols where this is pasted.","fix":"Say \"plain text, no bold, no headings, no asterisks\".","checks":["plainText"]},{"title":"Trusting the AI to count words","why":"AI is bad at counting and usually runs long, so a vague \"keep it short\" lands well over the limit.","fix":"Cap each part instead of the total, for example \"each line under 15 words\".","checks":["maxWords","r1"]}],"promptHints":[{"label":"Quotes the subject","patterns":["subject: support hours change"]},{"label":"Names the three labels","patterns":["what changes:","what stays the same:","questions to:"]},{"label":"Says to use only the facts","patterns":["only the facts","only facts","don'?t (add|mention)"]},{"label":"Asks for plain text","patterns":["plain","no bold","no markdown","no formatting","no headings"]},{"label":"Sets a length limit","patterns":["\\d+\\s*words","word (limit|count)","under \\d+"]}],"hint":"Quote the subject and last line, name the three labels and say what to leave out.","rubricLabels":["The first line is exactly \"Subject: Support hours change from Nov 23\" and the last line is exactly \"Lena\"","What changes gives weekdays moving to 8 a.m. to 8 p.m. Eastern from Nov 23 and says new shift times are posted by Nov 13","What stays the same mentions Saturday 10 a.m. to 2 p.m., shift length of 8 hours and pay, and Questions to gives Priya's address; the email does not mention the rumor or cutting weekends"]}