{"id":"cx-support-hours-three-time-zones","audience":"customer-support","category":"support-work","technique":"verification","track":"support","level":"advanced","title":"Convert support hours to three regions with a next-day rollover","free":false,"task":"Convert our support hours for customers. Build a table with the header row exactly \"Region | Opens | Closes\" and four rows: Eastern, Pacific, London, Sydney. Use the offsets in the notes. If a time falls on the next day for the region, add \"(next day)\" after it. Plain text, table only, under 45 words.","materialLabel":"Your material (attached to your prompt automatically)","material":"SUPPORT HOURS: 9:00 AM to 6:00 PM Eastern Time, Monday to Friday. (Opening time is 9:00 AM; closing time is 6:00 PM.)\nOFFSETS FROM UTC IN NOVEMBER: Eastern -5, Pacific -8, London 0, Sydney +11.\nHelp: 9:00 AM Eastern = 14:00 UTC. 6:00 PM Eastern = 23:00 UTC.\nWrite times like 6:00 AM or 2:00 PM (12-hour clock with AM or PM).\nFor Sydney, the times fall on the next calendar day after the Eastern day.\n\nDraft from marketing: 'Sydney: 9 AM to 6 PM (same as everywhere).' (Wrong; times differ by region.)\nCustomers in Sydney email on Tuesday morning and want to know when they will get a reply.","rules":[{"type":"plainText"},{"type":"maxWords","max":45}],"mistakes":[{"title":"Using the same hours for every region","why":"Marketing's draft says Sydney is 9 to 6.","fix":"Say: \"Convert from UTC using the given offsets.\"","checks":["r1"]},{"title":"Missing the next-day flag","why":"The AI shows Sydney times without (next day).","fix":"Say: \"Add (next day) when the time falls on the next day.\"","checks":["r2"]},{"title":"Wrong table","why":"The AI adds columns or notes.","fix":"Give the exact header and the four regions in order.","checks":["r0"]},{"title":"Getting markdown back","why":"AI adds bold and headings by default, which show up as stray symbols where this is pasted.","fix":"Say \"plain text, no bold, no headings, no asterisks\".","checks":["plainText"]},{"title":"Trusting the AI to count words","why":"AI is bad at counting and usually runs long, so a vague \"keep it short\" lands well over the limit.","fix":"Cap each part instead of the total, for example \"each line under 15 words\".","checks":["maxWords"]}],"promptHints":[{"label":"Asks for plain text","patterns":["plain","no bold","no markdown","no formatting","no headings"]},{"label":"Sets a length limit","patterns":["\\d+\\s*words","word (limit|count)","under \\d+"]},{"label":"States the offsets","patterns":["utc","offset","-5","\\+11"]},{"label":"Asks for next-day flags","patterns":["next day"]}],"hint":"Time-zone conversions need offsets and a rule for day rollover. State both and the exact table layout.","rubricLabels":["The header row is exactly \"Region | Opens | Closes\" with four rows in the order Eastern, Pacific, London, Sydney and nothing outside the table","Eastern is 9:00 AM and 6:00 PM, Pacific is 6:00 AM and 3:00 PM, and London is 2:00 PM and 11:00 PM","Sydney is 1:00 AM (next day) and 10:00 AM (next day)"]}