{"id":"cx-ticket-age-buckets-counts","audience":"customer-support","category":"support-work","technique":"verification","track":"support","level":"intermediate","title":"Bucket open tickets by age and exclude pending-customer ones","free":false,"task":"Count the open tickets by age in exactly four lines: \"0-1 days:\", \"2-3 days:\", \"4+ days:\" and \"Excluded:\". Each of the first three gives a number. Leave out tickets waiting on the customer and say how many in Excluded. Count carefully. Plain text, under 30 words.","materialLabel":"Your material (attached to your prompt automatically)","material":"OPEN TICKETS (Nov 6), age in days and status\nT1: 0, open\nT2: 1, open\nT3: 1, open\nT4: 2, open\nT5: 2, open\nT6: 3, open\nT7: 3, open\nT8: 4, open\nT9: 5, open\nT10: 7, open\nT11: 0, open\nT12: 2, open\nT13: 9, pending customer (waiting for the customer's reply)\n\nBUCKETS: 0-1 days (age 0 or 1), 2-3 days (age 2 or 3), 4+ days (age 4 or more).\nDirector's draft: '4+ days: 4' (counted T13 by mistake).\nTickets waiting on the customer are not counted in the age buckets; report them under Excluded.","rules":[{"type":"plainText"},{"type":"maxWords","max":30}],"mistakes":[{"title":"Counting the pending ticket","why":"The director's draft includes T13 in 4+ days.","fix":"Say: \"Leave out tickets waiting on the customer; report them under Excluded.\"","checks":["r2"]},{"title":"Miscounting the buckets","why":"The AI estimates counts from a list.","fix":"Say: \"Count each ticket once by age.\"","checks":["r1"]},{"title":"Wrong layout","why":"The AI writes a table or paragraph.","fix":"Name the four labels.","checks":["r0"]},{"title":"Getting markdown back","why":"AI adds bold and headings by default, which show up as stray symbols where this is pasted.","fix":"Say \"plain text, no bold, no headings, no asterisks\".","checks":["plainText"]},{"title":"Trusting the AI to count words","why":"AI is bad at counting and usually runs long, so a vague \"keep it short\" lands well over the limit.","fix":"Cap each part instead of the total, for example \"each line under 15 words\".","checks":["maxWords"]}],"promptHints":[{"label":"Asks for plain text","patterns":["plain","no bold","no markdown","no formatting","no headings"]},{"label":"Sets a length limit","patterns":["\\d+\\s*words","word (limit|count)","under \\d+"]},{"label":"Names the labels","patterns":["0-1 days:","2-3 days:","4\\+ days:","excluded:"]},{"label":"Excludes pending","patterns":["pending","waiting on the customer"]}],"hint":"Counting tasks need clear buckets and a rule for tickets to leave out. State both and the four line labels.","rubricLabels":["The output is exactly four lines starting 0-1 days:, 2-3 days:, 4+ days: and Excluded:","The counts are 0-1 days: 4, 2-3 days: 5 and 4+ days: 3","Excluded says 1 (the ticket pending the customer), and the 4+ days count does not include T13"]}