{"id":"cx-ticket-close-recap-email","audience":"customer-support","category":"support-work","technique":"format","track":"support","level":"beginner","title":"Write a ticket-close recap in three labeled lines","free":false,"task":"Write the ticket-close email to Jun. First line exactly \"Hi Jun,\", then three lines starting \"What we found:\", \"What we did:\" and \"What to do next:\", then last line exactly \"Elif, Support\". Plain text, under 70 words. Do not mention the other customers affected.","materialLabel":"Your material (attached to your prompt automatically)","material":"TICKET #6402 (closing)\nCustomer: Jun Park. Problem: his calendar stopped syncing on Nov 2.\nFINDINGS: the sync connection token expired after the Oct 30 security update. 38 other customers had the same issue (do not mention to Jun).\nWHAT WE DID: reauthorized the calendar connection from our side on Nov 5, 3:10 PM.\nWHAT JUN SHOULD DO: log out of the app once and log back in, then check that new events appear within 10 minutes.\nIF IT RETURNS: reply to this ticket within 7 days and it will reopen automatically.\nTone: calm, short.","rules":[{"type":"plainText"},{"type":"maxWords","max":70}],"mistakes":[{"title":"Mentioning other customers","why":"The findings mention 38 others and the AI shares it.","fix":"Add: \"Do not mention other customers affected.\"","checks":["r2"]},{"title":"Missing the next step","why":"The AI says 'let us know if it happens again'.","fix":"Say: \"Log out and in; reply within 7 days.\"","checks":["r1","r2"]},{"title":"Wrong layout","why":"The AI writes paragraphs.","fix":"Name the three labels plus the exact first and last lines.","checks":["r0"]},{"title":"Getting markdown back","why":"AI adds bold and headings by default, which show up as stray symbols where this is pasted.","fix":"Say \"plain text, no bold, no headings, no asterisks\".","checks":["plainText"]},{"title":"Trusting the AI to count words","why":"AI is bad at counting and usually runs long, so a vague \"keep it short\" lands well over the limit.","fix":"Cap each part instead of the total, for example \"each line under 15 words\".","checks":["maxWords"]}],"promptHints":[{"label":"Asks for plain text","patterns":["plain","no bold","no markdown","no formatting","no headings"]},{"label":"Sets a length limit","patterns":["\\d+\\s*words","word (limit|count)","under \\d+"]},{"label":"Names the labels","patterns":["what we found","what we did","what to do next"]},{"label":"Sets the exact lines","patterns":["hi jun","elif, support"]}],"hint":"Close-out emails are short and structured. Name the labels, the lines and what to leave out.","rubricLabels":["The output starts with the line \"Hi Jun,\", has three lines starting What we found:, What we did: and What to do next:, and ends with the line \"Elif, Support\"","What we found says the sync connection expired after the Oct 30 security update, and What we did says it was reauthorized on Nov 5","What to do next says to log out and back in and mentions replying within 7 days if it returns, and the email does not mention the 38 other customers"]}