{"id":"cx-ticket-subjects-area-problem-impact","audience":"customer-support","category":"support-work","technique":"format","track":"support","level":"beginner","title":"Rewrite five vague ticket subjects into Area - Problem - Impact","free":false,"task":"Rewrite the five ticket subjects as exactly 5 numbered lines in the form \"Area - Problem - Impact\" (use \" - \" between the parts, each part under 5 words). Use only what the ticket says. Plain text.","materialLabel":"Your material (attached to your prompt automatically)","material":"TICKETS (subject: first line of the message)\n1. \"Help!!\": I can't upload a PDF to the contracts folder. The progress bar stops at 90%. I have a client signing today.\n2. \"Question\": The invoice total on the PDF is $540 but the dashboard shows $450. Which is right?\n3. \"Not working\": The mobile app crashes as soon as I open Reports on my Android phone. Desktop is fine.\n4. \"Please read\": Can you add a second admin to our account? Our current admin is on leave until the 20th.\n5. \"Urgent???\": Our emails to customers from your system are going to spam since Monday. About 40 customers affected.","rules":[{"type":"numberedItems","count":5},{"type":"plainText"}],"mistakes":[{"title":"Keeping the vague subject","why":"The AI keeps 'Help!!' style words.","fix":"Say: \"Area - Problem - Impact, using the ticket's facts.\"","checks":["r0","r1"]},{"title":"Inventing impact","why":"The AI makes up numbers or severity.","fix":"Say: \"Use only what the ticket says.\"","checks":["r1","r2"]},{"title":"Long parts","why":"The AI writes whole sentences.","fix":"Say: \"Each part under 5 words.\"","checks":["r0"]},{"title":"Getting markdown back","why":"AI bolds the area.","fix":"Say \"plain text\".","checks":["plainText"]},{"title":"Wrong number of items","why":"AI adds extra items or merges two into one.","fix":"Say \"exactly N numbered lines\" and show the format.","checks":["numberedItems"]}],"promptHints":[{"label":"Shows the format","patterns":["area - problem - impact","area.*problem.*impact"]},{"label":"Limits part length","patterns":["under 5 words","each part"]},{"label":"Says use only the ticket","patterns":["only what","only the ticket","don'?t invent"]},{"label":"Asks for plain text","patterns":["plain","no bold","no markdown","no formatting","no headings"]}],"hint":"Show the three-part format with separators, cap each part and say to use only the ticket.","rubricLabels":["There are exactly 5 numbered lines, each with three parts separated by \" - \"","Each line names the area (such as Contracts upload, Invoice, Mobile app, Admin access, Email delivery), the problem, and the impact from the ticket","Line 5 includes about 40 customers as the impact, and line 3 says the problem is limited to Android or Reports"]}