{"id":"cx-translation-fact-mismatch-check","audience":"customer-support","category":"support-work","technique":"verification","track":"support","level":"advanced","title":"Check a Spanish reply for changed facts against the English original","free":false,"task":"Compare the Spanish reply with the English original and report only the facts that changed (amounts, times or dates). Output one line per mismatch in the form \"Mismatch: original -> Spanish\" (quote both numbers or phrases), then a last line \"Fix before sending: Yes\" or \"Fix before sending: No\". Ignore greetings and style. Plain text, under 50 words.","materialLabel":"Your material (attached to your prompt automatically)","material":"ENGLISH ORIGINAL (approved)\n\"Hi Carla, your refund of $48 will arrive in 5 to 10 business days. Please reply by Nov 12 with a photo of the damaged item. Thanks, Wren\"\n\nSPANISH VERSION (written by a teammate)\n\"Estimada Carla, su reembolso de $84 llegará en 5 a 7 días hábiles. Por favor, responda antes del 12 de noviembre con una foto del artículo dañado. Gracias, Wren\"\n\nNOTE\nThe Spanish greeting is more formal than the English one; that is fine and is not a mismatch. 'Antes del 12' means 'before the 12th' while the English says 'by Nov 12'; treat that as the same deadline for this check.","rules":[{"type":"plainText"},{"type":"maxWords","max":50}],"mistakes":[{"title":"Flagging style differences","why":"The AI lists the formal greeting.","fix":"Say: \"Facts only: amounts, times, dates.\"","checks":["r2"]},{"title":"Missing the swapped digits","why":"The AI misses $84.","fix":"Say: \"Compare every number.\"","checks":["r0"]},{"title":"Wrong format","why":"The AI writes paragraphs.","fix":"Give the line form and the final line.","checks":["r1","r2"]},{"title":"Getting markdown back","why":"AI adds bold and headings by default, which show up as stray symbols where this is pasted.","fix":"Say \"plain text, no bold, no headings, no asterisks\".","checks":["plainText"]},{"title":"Trusting the AI to count words","why":"AI is bad at counting and usually runs long, so a vague \"keep it short\" lands well over the limit.","fix":"Cap each part instead of the total, for example \"each line under 15 words\".","checks":["maxWords"]}],"promptHints":[{"label":"Gives the line forms","patterns":["mismatch:","->","fix before sending"]},{"label":"Says facts only","patterns":["facts? only","ignore (greetings|style)"]},{"label":"Asks to compare numbers","patterns":["every number","amounts","times or dates"]},{"label":"Asks for plain text","patterns":["plain","no bold","no markdown","no formatting","no headings"]},{"label":"Sets a length limit","patterns":["\\d+\\s*words","word (limit|count)","under \\d+"]}],"hint":"Give the line forms, say that only facts count and ask for a number-by-number comparison.","rubricLabels":["There is a line starting \"Mismatch:\" for the amount ($48 -> $84)","There is a line starting \"Mismatch:\" for the timing (5 to 10 business days -> 5 a 7 días hábiles), and there are exactly two Mismatch lines","The last line is exactly \"Fix before sending: Yes\" and no Mismatch line is about the greeting or the Nov 12 deadline"]}