{"id":"cx-trial-extension-decision-three-lines","audience":"customer-support","category":"support-work","technique":"constraints","track":"support","level":"beginner","title":"Decide a trial extension request in three labeled lines","free":false,"task":"Output three lines starting \"Decision: Extend\" (or \"Decision: Do not extend\"), \"New end date:\" and \"Customer line:\". The customer line is one friendly sentence under 20 words that the agent can send. Use the system's end date, not the customer's. Plain text, under 50 words.","materialLabel":"Your material (attached to your prompt automatically)","material":"TICKET - Rosa Delgado (trial account)\n\"My trial ends tomorrow, Nov 6, and I haven't had time to test the reports. Can I get more time?\"\n\nACCOUNT SYSTEM\n- Trial started Oct 25. System end date: Nov 8.\n- Logins so far: 3.\n- Previous extensions: none.\n- Today is Nov 5. Rosa wrote before the trial ended.\n\nEXTENSION POLICY\nAn agent can extend a trial by 7 days once per account if ALL are true:\n(a) the request is made before the trial ends,\n(b) the account has no previous extension,\n(c) the account has fewer than 5 logins.\nExtensions count from the system end date.","rules":[{"type":"plainText"},{"type":"maxWords","max":50}],"mistakes":[{"title":"Using the customer's date","why":"The AI counts from Nov 6.","fix":"Say: \"Count from the system end date, Nov 8.\"","checks":["r1"]},{"title":"Missing the labels","why":"The AI writes a normal reply.","fix":"Name the three line starts.","checks":["r0"]},{"title":"Customer line too long or without the date","why":"The AI writes a paragraph.","fix":"Say: \"One sentence under 20 words with the new date.\"","checks":["r2"]},{"title":"Getting markdown back","why":"AI adds bold and headings by default, which show up as stray symbols where this is pasted.","fix":"Say \"plain text, no bold, no headings, no asterisks\".","checks":["plainText"]},{"title":"Trusting the AI to count words","why":"AI is bad at counting and usually runs long, so a vague \"keep it short\" lands well over the limit.","fix":"Cap each part instead of the total, for example \"each line under 15 words\".","checks":["maxWords"]}],"promptHints":[{"label":"Names the line starts","patterns":["decision: extend","new end date","customer line"]},{"label":"Says which end date to use","patterns":["system","nov 8"]},{"label":"Limits the customer line","patterns":["one sentence","under 20"]},{"label":"Asks for plain text","patterns":["plain","no bold","no markdown","no formatting","no headings"]},{"label":"Sets a length limit","patterns":["\\d+\\s*words","word (limit|count)","under \\d+"]}],"hint":"Name the three line starts, say which end date to count from and cap the customer line.","rubricLabels":["The first line starts exactly \"Decision: Extend\"","The line starting \"New end date:\" gives Nov 15 (the system's Nov 8 plus 7 days), not Nov 13","The line starting \"Customer line:\" is one friendly sentence that mentions the new date Nov 15"]}