{"id":"cx-vip-contact-card-fields","audience":"customer-support","category":"support-work","technique":"format","track":"support","level":"beginner","title":"Fill a VIP contact card from messy notes","free":false,"task":"Fill the VIP contact card with exactly four lines starting \"Name:\", \"Prefers:\", \"Avoid:\" and \"Escalate to:\". Use only facts from the notes. Plain text, under 45 words.","materialLabel":"Your material (attached to your prompt automatically)","material":"ACCOUNT NOTES: Okonkwo Logistics (enterprise)\nMain contact: Dr. Chidi Okonkwo (CEO). Hates long emails; wants 3 lines max. Prefers a phone call for anything urgent, between 8 and 10 AM Central. His assistant, Bea, handles scheduling by email.\nAvoid: calling after 5 PM; sending marketing emails; using first names in the first message ('Dr. Okonkwo' always).\nEscalation: any issue open longer than 24 hours goes to the Account Director, Priya Nand (priya.nand@example.test).\nOther: he once complained about a typo in an invoice. Birthday: Oct 4. Favorite team: Lions.\n\nSales note: 'He loves golf, invite him to the golf day.' (Not relevant for support.)","rules":[{"type":"plainText"},{"type":"maxWords","max":45}],"mistakes":[{"title":"Adding personal trivia","why":"The AI includes the birthday and golf.","fix":"Say: \"Only facts a support agent needs.\"","checks":["r2"]},{"title":"Missing the escalation rule","why":"The AI names Priya without the 24-hour rule.","fix":"Say: \"Escalate to: Priya Nand when an issue is open over 24 hours.\"","checks":["r2"]},{"title":"Wrong layout","why":"The AI writes a profile paragraph.","fix":"Name the four labels.","checks":["r0","r1"]},{"title":"Getting markdown back","why":"AI adds bold and headings by default, which show up as stray symbols where this is pasted.","fix":"Say \"plain text, no bold, no headings, no asterisks\".","checks":["plainText"]},{"title":"Trusting the AI to count words","why":"AI is bad at counting and usually runs long, so a vague \"keep it short\" lands well over the limit.","fix":"Cap each part instead of the total, for example \"each line under 15 words\".","checks":["maxWords"]}],"promptHints":[{"label":"Asks for plain text","patterns":["plain","no bold","no markdown","no formatting","no headings"]},{"label":"Sets a length limit","patterns":["\\d+\\s*words","word (limit|count)","under \\d+"]},{"label":"Names the labels","patterns":["name:","prefers:","avoid:","escalate to:"]},{"label":"Leaves out trivia","patterns":["only facts","leave out","trivia"]}],"hint":"A contact card is a quick reference. Name the four fields and say what to exclude.","rubricLabels":["The output is exactly four lines starting Name:, Prefers:, Avoid: and Escalate to:","Name says Dr. Chidi Okonkwo (CEO), and Prefers says short 3-line emails and a phone call 8 to 10 AM Central for urgent matters","Avoid says no calls after 5 PM, no marketing emails and no first names, and Escalate to names Priya Nand for issues open over 24 hours, leaving out birthday, team and golf"]}