{"id":"cx-voicemail-callback-script","audience":"customer-support","category":"support-work","technique":"format","track":"support","level":"beginner","title":"Script a callback voicemail with the number read out slowly","free":false,"task":"Write a voicemail script for a missed call as exactly three lines starting \"Open:\", \"Message:\" and \"Close:\". It is spoken, under 80 words, plain text. Write the callback number digit by digit with spaces, like \"5 5 5 0 1 4 4\", and say it only in Close. Give the reference number once in Message.","materialLabel":"Your material (attached to your prompt automatically)","material":"MISSED CALL: Customer Mr. Tobias Wright called twice today about a late parcel. Agent Sana tried to call back at 3:10 PM and reached voicemail.\n\nFACTS FOR THE VOICEMAIL\n- Your name: Sana from Dockside Parcel Support\n- Reference number: T-7788\n- Update: the parcel left the sorting center today and will arrive tomorrow (Nov 7) by 6 PM\n- Callback number: 555-0144\n- Callback hours: Monday to Friday, 9 AM to 5 PM Eastern\n- The customer's address and parcel contents should not be said on voicemail (privacy).\n\nHistory: Mr. Wright was a little annoyed on the first call; keep a calm, friendly tone.","rules":[{"type":"plainText"},{"type":"maxWords","max":80}],"mistakes":[{"title":"Writing the number as 555-0144","why":"A written number is hard to catch by ear.","fix":"Say: \"Write it digit by digit with spaces: 5 5 5 0 1 4 4.\"","checks":["r2"]},{"title":"Saying private details","why":"The AI mentions the address or contents.","fix":"Add: \"No address or parcel contents on voicemail.\"","checks":["r1"]},{"title":"Wrong shape","why":"The AI writes a paragraph.","fix":"Name the three labels.","checks":["r0"]},{"title":"Getting markdown back","why":"AI adds bold and headings by default, which show up as stray symbols where this is pasted.","fix":"Say \"plain text, no bold, no headings, no asterisks\".","checks":["plainText"]},{"title":"Trusting the AI to count words","why":"AI is bad at counting and usually runs long, so a vague \"keep it short\" lands well over the limit.","fix":"Cap each part instead of the total, for example \"each line under 15 words\".","checks":["maxWords"]}],"promptHints":[{"label":"Asks for plain text","patterns":["plain","no bold","no markdown","no formatting","no headings"]},{"label":"Sets a length limit","patterns":["\\d+\\s*words","word (limit|count)","under \\d+"]},{"label":"Spells the number","patterns":["digit by digit","5 5 5","spaces"]},{"label":"Names the labels","patterns":["open:","message:","close:"]}],"hint":"Voicemail is heard, not read. Spell the number out, name the labels, and list what must not be said.","rubricLabels":["The output has exactly three lines starting Open:, Message: and Close:, written as spoken language","Message gives the reference T-7788 once and the arrival tomorrow (Nov 7) by 6 PM, and says nothing about the address or the parcel contents","Close gives the number as digits with spaces (5 5 5 0 1 4 4), only once in the whole script, and mentions the hours Monday to Friday 9 to 5 Eastern"]}