{"id":"cx-warranty-faq-four-questions","audience":"customer-support","category":"support-work","technique":"grounding","track":"support","level":"beginner","title":"Write a four-question warranty FAQ from the policy","free":false,"task":"Write an FAQ for the website with exactly 4 questions. Format each as \"Q:\" on one line and \"A:\" on the next, with each answer under 18 words. Use only the policy. The four questions must cover: how long coverage lasts, what is excluded, how to start a claim, and what you need to bring. Start with the exact line \"Verdant Audio warranty FAQ\". Plain text, under 110 words in total.","materialLabel":"Your material (attached to your prompt automatically)","material":"VERDANT AUDIO WARRANTY POLICY (updated Oct 1)\n\n1. Headphones and speakers: 2 years from purchase date against manufacturing defects.\n2. Accessories (cables, ear tips, cases, chargers): 90 days.\n3. Not covered: damage from drops, water, or unauthorized repairs; normal battery wear after 12 months; lost or stolen items.\n4. To claim: fill in the form at verdantaudio.example/claim or call 555-0178, Monday to Friday.\n5. You must provide your order number or receipt, and photos if the product looks damaged.\n6. We repair or replace at our choice. Shipping to us is free for covered claims.\n\nOld FAQ (outdated, from last year): 'Everything is covered for 1 year.'","rules":[{"type":"plainText"},{"type":"maxWords","max":110}],"mistakes":[{"title":"Using the outdated FAQ","why":"The AI mixes the old 1-year line with the new policy.","fix":"Add: \"Use only the Oct 1 policy.\"","checks":["r1"]},{"title":"Missing the accessories rule","why":"The AI says 2 years for everything.","fix":"Say: \"Cover both periods: devices and accessories.\"","checks":["r1"]},{"title":"Wrong format","why":"The AI writes headings and long paragraphs.","fix":"Show it: \"Q: ...\" then \"A: ...\" on the next line.","checks":["r0"]},{"title":"Dropping the claim details","why":"The AI skips what you need to bring.","fix":"List the four questions it must cover.","checks":["r2"]},{"title":"Getting markdown back","why":"AI adds bold and headings by default, which show up as stray symbols where this is pasted.","fix":"Say \"plain text, no bold, no headings, no asterisks\".","checks":["plainText","maxWords"]}],"promptHints":[{"label":"Asks for plain text","patterns":["plain","no bold","no markdown","no formatting","no headings"]},{"label":"Sets a length limit","patterns":["\\d+\\s*words","word (limit|count)","under \\d+"]},{"label":"Shows Q and A format","patterns":["q:","a:"]},{"label":"Lists the four topics","patterns":["coverage","excluded","claim","bring"]}],"hint":"Tell the AI which four topics to cover, the Q/A format, and to use only the current policy.","rubricLabels":["The first line is exactly \"Verdant Audio warranty FAQ\", followed by exactly four Q: lines each followed by an A: line","Coverage answer says 2 years for headphones and speakers and 90 days for accessories, not 1 year","Exclusions mention drops, water or unauthorized repairs; the claim answers mention the order number or receipt and the form or phone number"]}