{"id":"cx-weekend-handoff-checklist","audience":"customer-support","category":"support-work","technique":"format","track":"support","level":"beginner","title":"Make a weekend hand-off checklist from open tickets","free":false,"task":"Your shift ends Friday and Kofi covers the weekend. Write a checklist of open tickets only, sorted by due time, earliest first. Each line starts with \"[ ]\", then the ticket number, then one action of 10 words or fewer. Plain text, under 100 words.","materialLabel":"Your material (attached to your prompt automatically)","material":"TICKET BOARD, Friday 5:00 PM\n\nT-2198 | Resolved | Refund sent, customer confirmed\nT-2201 | Open | Customer waiting for replacement address confirmation. Due Sat 2:00 PM.\nT-2203 | Resolved | Password reset done\nT-2207 | Open | Chargeback response must be filed with the bank portal. Due Sat 10:00 AM. Evidence is in the shared folder 'CB-2207'.\nT-2209 | Closed | Duplicate of T-2207\nT-2212 | Open | VIP customer, call back after the bug fix ships. Due Sun 9:00 AM.\nT-2214 | Pending customer | Waiting for customer to send photos. Nothing to do unless they reply.\n\nShift notes: Kofi has portal access for chargebacks. The customer in T-2212 prefers phone calls.","rules":[{"type":"plainText"},{"type":"maxWords","max":100}],"mistakes":[{"title":"Listing every ticket","why":"The AI includes resolved and closed tickets to be complete.","fix":"Say: \"Open tickets only.\"","checks":["r0"]},{"title":"Keeping board order","why":"The AI lists tickets by number, not by when they are due.","fix":"Say: \"Sort by due time, earliest first.\"","checks":["r1"]},{"title":"Writing bullets and paragraphs","why":"The AI uses dashes, bold and extra advice instead of a checklist.","fix":"Show the line: \"[ ] T-2207 action...\"","checks":["r2"]},{"title":"Getting markdown back","why":"AI adds bold and headings by default, which show up as stray symbols where this is pasted.","fix":"Say \"plain text, no bold, no headings, no asterisks\".","checks":["plainText"]},{"title":"Trusting the AI to count words","why":"AI is bad at counting and usually runs long, so a vague \"keep it short\" lands well over the limit.","fix":"Cap each part instead of the total, for example \"each line under 15 words\".","checks":["maxWords"]}],"promptHints":[{"label":"Asks for plain text","patterns":["plain","no bold","no markdown","no formatting","no headings"]},{"label":"Sets a length limit","patterns":["\\d+\\s*words","word (limit|count)","under \\d+"]},{"label":"Sets the sort order","patterns":["sort","earliest","due"]},{"label":"Shows the line format","patterns":["\\[ \\]","checkbox","ticket number"]}],"hint":"A checklist is only as good as its filter and order. Say which tickets to keep, how to sort, and what each line looks like.","rubricLabels":["Only the open tickets T-2201, T-2207 and T-2212 appear; the resolved, closed and pending ones do not","The lines are sorted by due time: T-2207 first (Sat 10:00 AM), then T-2201 (Sat 2:00 PM), then T-2212 (Sun 9:00 AM)","Every line starts with \"[ ]\" followed by the ticket number, and each action is 10 words or fewer"]}