{"id":"cx-weekly-escalations-summary-for-vp","audience":"executives","category":"support-work","technique":"audience","track":"support","level":"intermediate","title":"Summarize a week of escalations for a VP in three sentences","free":false,"task":"Write a summary for Priya, the VP of Operations, who reads it on her phone between meetings. Exactly 3 sentences. The first sentence must name the two decisions she needs to make, the second gives the headline number with the comparison to last week, and the third says the one risk to watch. Use the corrected count. Plain text, no bullets.","materialLabel":"Your material (attached to your prompt automatically)","material":"WEEKLY ESCALATIONS - week of Nov 2 (from Marcus)\nTotal escalations this week: 12 (corrected to 11 after a duplicate was removed Friday). Last week: 14.\nBreakdown: billing 5, outage-related 3, account access 2, other 1.\nAll but two are closed.\n\nOPEN\n1. Hartwell Dental: wants a $4,000 credit for a missed SLA. Outside team-lead authority; needs VP approval or a counter-offer. Contract renewal on Dec 1.\n2. Pine & Co: asked for a dedicated Slack channel with support. Needs a VP call on whether we offer this to accounts under $50k a year; they pay $38k.\n\nOTHER NOTES\n- Average handling time rose 6% after the new macro rollout, probably noise.\n- Two agents were out sick Wednesday.\n- The outage on Nov 3 lasted 70 minutes and created the 3 outage escalations.","rules":[{"type":"plainText"},{"type":"maxSentences","max":3}],"mistakes":[{"title":"Using the uncorrected count","why":"The AI picks 12 because it appears first.","fix":"Say: \"Use the corrected total of 11.\"","checks":["r2"]},{"title":"Leading with the number","why":"The AI opens with the weekly total instead of the decisions.","fix":"Say: \"The first sentence names the two decisions.\"","checks":["r1"]},{"title":"Listing everything","why":"The AI adds breakdowns, sick days and handling time.","fix":"Say: \"Exactly 3 sentences, headline number and one risk only.\"","checks":["r0","maxSentences"]},{"title":"Getting markdown back","why":"AI adds bold and headings by default, which show up as stray symbols where this is pasted.","fix":"Say \"plain text, no bold, no headings, no asterisks\".","checks":["plainText"]}],"promptHints":[{"label":"Names the reader","patterns":["priya","vp"]},{"label":"Fixes the sentence jobs","patterns":["first sentence","second sentence","third sentence"]},{"label":"Uses the corrected count","patterns":["corrected","11"]},{"label":"Asks for plain text","patterns":["plain","no bold","no markdown","no formatting","no headings"]}],"hint":"Say who reads it, what each of the three sentences must do, and which count is the right one.","rubricLabels":["The output is exactly 3 sentences with no bullets or headings","The first sentence names both decisions: the $4,000 credit request from Hartwell Dental and the dedicated Slack channel request from Pine & Co","The second sentence says there were 11 escalations (not 12) versus 14 last week, and the third names a single risk such as the Dec 1 Hartwell renewal"]}