{"id":"cx-weekly-negative-share-trend-three-weeks","audience":"analysts","category":"support-work","technique":"verification","track":"support","level":"intermediate","title":"Compute the negative-comment share for three weeks and name the trend","free":false,"task":"Start with the line \"SENTIMENT TREND - weeks 43 to 45\". Then three lines in the form \"Week 43: 10% (20 of 200)\" with your numbers, and a last line \"Trend: rising\", \"Trend: falling\" or \"Trend: flat\". Percentages are rounded to whole numbers. Plain text, under 40 words.","materialLabel":"Your material (attached to your prompt automatically)","material":"CSAT COMMENTS CLASSIFIED AS NEGATIVE\nWeek 43: 20 negative out of 200 comments\nWeek 44: 30 negative out of 200 comments\nWeek 45: 48 negative out of 240 comments\n\nNOTES\nWeek 45 had more comments because of the holiday sale. The count of negative comments went up 60% from week 44 to week 45, which looks scary, but the share is what matters. Use the share (negative divided by total).\nThe team lead wrote 'week 45 is flat' in chat, based on the totals; check it yourself.","rules":[{"type":"plainText"},{"type":"maxWords","max":40}],"mistakes":[{"title":"Using counts instead of shares","why":"The AI compares 30 and 48.","fix":"Say: \"Use the share: negative divided by total.\"","checks":["r1","r2"]},{"title":"Believing 'flat'","why":"The AI copies the lead's remark.","fix":"Say: \"Check the trend yourself from the shares.\"","checks":["r2"]},{"title":"Missing the title line","why":"The AI starts with the weeks.","fix":"Quote the title.","checks":["r0"]},{"title":"Getting markdown back","why":"AI adds bold and headings by default, which show up as stray symbols where this is pasted.","fix":"Say \"plain text, no bold, no headings, no asterisks\".","checks":["plainText"]},{"title":"Trusting the AI to count words","why":"AI is bad at counting and usually runs long, so a vague \"keep it short\" lands well over the limit.","fix":"Cap each part instead of the total, for example \"each line under 15 words\".","checks":["maxWords"]}],"promptHints":[{"label":"Quotes the title","patterns":["sentiment trend - weeks 43 to 45"]},{"label":"Asks for shares","patterns":["share","divided by","percent"]},{"label":"Gives the line format","patterns":["week 43: 10%","trend:"]},{"label":"Asks for plain text","patterns":["plain","no bold","no markdown","no formatting","no headings"]},{"label":"Sets a length limit","patterns":["\\d+\\s*words","word (limit|count)","under \\d+"]}],"hint":"Quote the title, ask for the share with the counts and give the line format.","rubricLabels":["The first line is exactly \"SENTIMENT TREND - weeks 43 to 45\"","The three week lines show Week 43: 10% (20 of 200), Week 44: 15% (30 of 200), Week 45: 20% (48 of 240)","The last line is exactly \"Trend: rising\""]}