{"id":"cx-wifi-troubleshoot-checklist","audience":"customer-support","category":"support-work","technique":"format","track":"support","level":"beginner","title":"Turn agent notes into a self-service Wi-Fi checklist","free":false,"task":"Turn these notes into a checklist a customer can follow. Exactly 5 steps, each starting with \"[ ]\", ordered from least to most disruptive. Skip any step that needs an admin login. Put \"(last resort)\" at the end of the final step. Plain text, under 100 words.","materialLabel":"Your material (attached to your prompt automatically)","material":"AGENT NOTES: Wi-Fi keeps dropping (small office customers)\n\nThings that fix it, in no particular order:\n- Factory reset the router: wipes all settings and the Wi-Fi password, they must set it up again\n- Check the cables: make sure the cable from the wall to the router is firmly in\n- Move the router away from microwaves, cordless phones and thick walls\n- Restart the router: unplug it for 30 seconds, plug back in, wait 2 minutes for the lights\n- Update the router firmware from the admin page (needs the admin password most customers don't have)\n- Check the lights: if the Internet light is red or off, call us, it's not a Wi-Fi problem\n\nFrequency: restart fixes it in about 6 of 10 cases.","rules":[{"type":"plainText"},{"type":"maxWords","max":100}],"mistakes":[{"title":"Including the admin step","why":"The AI includes the firmware update even though customers can't do it.","fix":"Say: \"Skip anything needing an admin login.\"","checks":["r0"]},{"title":"Keeping the notes' order","why":"The AI lists steps as written, so the factory reset appears in the middle.","fix":"Say: \"Order from least to most disruptive.\"","checks":["r1"]},{"title":"Missing the last-resort label","why":"The AI doesn't mark the destructive step.","fix":"Add: \"End the final step with (last resort).\"","checks":["r2"]},{"title":"Getting markdown back","why":"AI adds bold and headings by default, which show up as stray symbols where this is pasted.","fix":"Say \"plain text, no bold, no headings, no asterisks\".","checks":["plainText"]},{"title":"Trusting the AI to count words","why":"AI is bad at counting and usually runs long, so a vague \"keep it short\" lands well over the limit.","fix":"Cap each part instead of the total, for example \"each line under 15 words\".","checks":["maxWords"]}],"promptHints":[{"label":"Asks for plain text","patterns":["plain","no bold","no markdown","no formatting","no headings"]},{"label":"Sets a length limit","patterns":["\\d+\\s*words","word (limit|count)","under \\d+"]},{"label":"Sets the line format","patterns":["\\[ \\]","checklist"]},{"label":"Orders the steps","patterns":["least","most disruptive","order"]}],"hint":"Customers follow checklists step by step. Tell the AI the count, the order, what to skip, and how to mark the risky step.","rubricLabels":["The output has exactly 5 lines each starting with \"[ ]\" and no firmware or admin-login step","Steps 1 to 4 are the harmless ones (cables, router placement, restart, checking the lights) and the destructive factory reset is the last step","The final step is the factory reset and ends with \"(last resort)\", and no earlier step has that label"]}