{"id":"dat-hc-no-show-rate-by-provider","audience":"healthcare","category":"data","technique":"context","title":"Recount appointment no-shows after same-day reschedules","free":false,"task":"The front office wants October no-show rates by provider. Your clinic doesn't count a same-day cancellation that rebooked as a no-show. The goal is under 12%. Write exactly 3 numbered lines, each as Provider: real no-shows ÷ appointments = X%, then MET or ABOVE, then one unnumbered last line naming any provider above goal. Plain text, under 70 words.","materialLabel":"Scheduling report (attached to your prompt automatically)","material":"NO-SHOW REPORT - October (Maple Street Family Practice)\n\nProvider | Appointments | Marked no-show | Of those, rebooked same day\nDr. Lin | 200 | 24 | 4\nNP Ortiz | 150 | 18 | 3\nDr. Shah | 120 | 18 | 0\n\nNotes:\n- The scheduling system marks any same-day cancel as \"no-show\" by default.\n- Reminder texts went out 48 hours ahead for all providers.\n- Dr. Shah's Friday afternoon clinic moved to a new building in October.\n- Front desk is piloting a waitlist for open slots.\n- No-show letters go out after two missed visits.\n- Dr. Shah sees mostly new patients on Fridays.\n- Front office huddle is every Tuesday at 7:45.\n- Goal is set by the practice manager each year.","rules":[{"type":"numberedItems","count":3},{"type":"plainText"},{"type":"maxWords","max":70}],"mistakes":[{"title":"Trusting the system's label","why":"The AI counts rebooked cancellations, so Lin and Ortiz look above goal.","fix":"Add: \"Same-day cancels that rebooked aren't no-shows.\"","checks":["r0","r2"]},{"title":"Not giving the goal","why":"The AI can't mark MET or ABOVE without it.","fix":"Add: \"Goal: under 12%.\"","checks":["r1"]},{"title":"Not asking to see the work","why":"Bare rates hide what was subtracted.","fix":"Add a line to copy: \"1. Dr. Lin: (24 − 4) ÷ 200 = 10% MET\"","checks":["numberedItems","r0"]},{"title":"Trusting the AI to count words","why":"AI is bad at counting. Ask for a total word limit and it often lands over it.","fix":"Cap each line: \"each line under 12 words.\"","checks":["maxWords"]},{"title":"Forgetting where it goes","why":"AI loves markdown tables and bold, which show up as clutter in a front office huddle note.","fix":"Add: \"Plain text, no bold, headings or tables.\"","checks":["plainText"]}],"promptHints":[{"label":"Removes rebooked cancels","patterns":["rebook","same-day","reschedul"]},{"label":"Gives the goal","patterns":["12\\s*%","goal|target"]},{"label":"Asks to show the math","patterns":["show (the |your )?(math|work)","x \\$|\\bx\\b.{0,10}=","calculation","step"]},{"label":"Sets a word limit","patterns":["\\d+\\s*words","word (limit|count)","under \\d+"]},{"label":"Asks for plain text","patterns":["plain","no bold","no markdown","no formatting","no (headings|tables)"]}],"hint":"The report labels some visits wrong. Tell the AI your clinic's rule and the goal, and ask for the math.","rubricLabels":["Dr. Lin is (24 − 4) = 20 ÷ 200 = 10% MET and NP Ortiz is 15 ÷ 150 = 10% MET","Dr. Shah is 18 ÷ 120 = 15%, ABOVE","The last line names only Dr. Shah, with no intro or advice on reducing no-shows"]}