{"id":"data2-nps-summary-coo-three-sentences","audience":"managers","category":"data","track":"data","technique":"verification","level":"beginner","title":"Summarize NPS for the COO with the math shown","free":false,"task":"The COO, Marcus Bell, wants this quarter's NPS in three sentences. Write exactly 3 sentences in plain text, under 70 words: sentence 1 shows the NPS math as promoters percent minus detractors percent, sentence 2 gives the counts in the order detractors, passives, promoters, and sentence 3 says in plain words whether it is above or below last quarter's score. Use the cleaned response total.","materialLabel":"Survey results (attached to your prompt automatically)","material":"Q3 customer survey - NPS (Maplewood Telecom)\n\nResponses received: 210\nCleanup note: 10 responses were duplicates submitted twice by the same people and have been removed. Cleaned total: 200.\n\nCounts (cleaned):\n- Promoters (scores 9-10): 110\n- Passives (scores 7-8): 50\n- Detractors (scores 0-6): 40\n\nNPS = % promoters minus % detractors, shown as a whole number (no percent sign).\n\nLast quarter (Q2): NPS 28.\n\nFrom the survey tool: \"NPS 38\" (that figure was calculated on all 210 including duplicates and is out of date).\n\nMarcus's style: plain words, no survey jargon, wants to see the numbers.","rules":[{"type":"maxSentences","max":3},{"type":"plainText"}],"mistakes":[{"title":"Quoting the stale NPS","why":"The AI repeats the survey tool's NPS of 38 from 210 responses.","fix":"Add: \"Use 200 responses (duplicates removed), not 210.\"","checks":["r0"]},{"title":"Hiding the math","why":"The AI states a score without showing promoters minus detractors.","fix":"Add: \"Sentence 1: 55% promoters - 20% detractors = NPS 35.\"","checks":["r1"]},{"title":"Skipping the comparison","why":"The AI never says how it compares to last quarter.","fix":"Add: \"Sentence 3: compare with last quarter's 28 in plain words.\"","checks":["r2"]},{"title":"Leaving the format to chance","why":"The AI picks its own length and layout unless told the exact shape.","fix":"Add: \"At most 3 sentences. Plain text, no bold or headings.\"","checks":["maxSentences","plainText"]}],"promptHints":[{"label":"Names the reader","patterns":["coo","marcus"]},{"label":"Asks for the math","patterns":["promoters? ?-|minus","55%","show the math"]},{"label":"Uses the cleaned total","patterns":["200","duplicates"]},{"label":"Sets the sentence plan","patterns":["sentence 1","3 sentences","exactly 3"]},{"label":"Asks for last quarter comparison","patterns":["last quarter","28"]}],"hint":"Cleaned data versus a tool's stale number is a classic trap. State which figure wins.","mission":"Summarize our NPS for the COO.","musts":["Exactly 3 sentences","Show the NPS math","Use the cleaned total"],"rubricLabels":["Sentence 1 shows the math with the cleaned figures: 55% promoters minus 20% detractors = NPS 35 (110 / 200 and 40 / 200)","Sentence 2 gives the counts in the order detractors, passives, promoters (40, 50, 110) out of 200 responses","Sentence 3 says NPS is up 7 points from last quarter's 28, and the reply does not use the old 38 figure"]}