{"id":"data2-ontime-definition-decision-memo","audience":"managers","category":"decisions","track":"data","technique":"verification","level":"advanced","title":"Pick between two definitions of on-time delivery","free":false,"task":"Two teams define on-time delivery differently and the COO wants one definition. Write exactly 3 plain-text lines under 90 words with the math shown: 'Strict:' (delivered by the promised date), 'Grace:' (within 1 day after it) and 'Recommendation:'. Apply the decision criterion in the notes, name which definition to use, and say what the other team's number should be called.","materialLabel":"Notes from both teams (attached to your prompt automatically)","material":"On-time delivery - October (Stonebridge Furniture)\n\nDeliveries in October: 2,000.\nDelivered on or before the promised date: 1,640.\nDelivered one day after the promised date: 240.\nDelivered 2 or more days late: 120.\n\nOperations (Strict): \"On time means delivered on or before the date we promised the customer. That's what the customer sees.\"\nSales (Grace): \"On time should allow one day of slack, because a one-day delay rarely upsets anyone and it matches our competitors' reporting.\"\n\nCriterion agreed by the COO's staff last month: the company's headline metric must match the promise made to the customer in the order confirmation. Other views can be reported under a different name.\n\nOrder confirmations say: \"Delivery by [date].\"\n\nOther context:\n- Customer complaints about lateness: 11% of one-day-late orders resulted in a complaint, versus 2% of on-time orders.\n- Competitor figures are not available.","rules":[{"type":"plainText"},{"type":"maxWords","max":90}],"mistakes":[{"title":"Splitting the difference","why":"The AI recommends a blend or a 'depends' answer.","fix":"Add: \"Pick one headline definition using the agreed criterion.\"","checks":["r0"]},{"title":"No numbers","why":"The AI discusses the pros and cons without 82% and 94%.","fix":"Add: \"Show 1,640 / 2,000 = 82% and 1,880 / 2,000 = 94%.\"","checks":["r1"]},{"title":"Dropping the other team","why":"The AI discards the Grace metric entirely.","fix":"Add: \"Say the grace number can be reported under a different name.\"","checks":["r2"]},{"title":"Leaving the format to chance","why":"The AI picks its own length and layout unless told the exact shape.","fix":"Add: \"Plain text, no bold or headings.\"","checks":["plainText"]},{"title":"Trusting the AI to count words","why":"AI is bad at counting. Ask for a total word limit and it often lands over it.","fix":"Cap each part instead, for example \"each line under 15 words.\"","checks":["maxWords"]}],"promptHints":[{"label":"States the criterion","patterns":["criterion","promise","order confirmation"]},{"label":"Shows the math","patterns":["1,?640","1,?880","82%","94%"]},{"label":"Fixes the three labels","patterns":["strict:","grace:","recommendation:"]},{"label":"Asks to rename","patterns":["different name","rename","call it"]},{"label":"Caps length","patterns":["under \\d+ words","nothing after"]}],"hint":"Decision memos win when the criterion is stated and the numbers for each option sit side by side.","mission":"Which on-time definition is better?","musts":["Math for both definitions","Use the agreed criterion","Rename the other metric"],"rubricLabels":["Strict line shows 1,640 / 2,000 = 82%, and Grace line shows (1,640 + 240) / 2,000 = 1,880 / 2,000 = 94%","Recommendation chooses the strict definition (delivered by the promised date) because the confirmation promises delivery by a date, per the agreed criterion","Recommendation says the grace-window number can still be reported but under a different name (for example 'within one day of promise'), in exactly three lines labeled Strict:, Grace: and Recommendation:"]}