{"id":"data2-pivot-setup-ticket-volume-fields","audience":"operations","category":"spreadsheets","track":"data","technique":"format","level":"beginner","title":"Fill in a pivot table setup for ticket volume","free":false,"task":"Your support lead wants a pivot table that shows how many tickets each team closed per week, by priority. Write exactly these 4 labeled lines in plain text, under 60 words: Rows, Columns, Values, Filter. Use the exact column names from the sheet, and say Values counts tickets rather than summing anything.","materialLabel":"Sheet header and notes (attached to your prompt automatically)","material":"Sheet: Tickets_Export (Northgate Support)\n\nColumns (row 1):\nA Ticket ID | B Team | C Priority | D Opened date | E Closed date | F Status | G Customer | H Minutes to resolve | I Week closed\n\nSample rows:\nT-2041 | Billing | High | 2025-10-06 | 2025-10-08 | Closed | Alder Co | 310 | 2025-W41\nT-2042 | Billing | Low | 2025-10-06 | 2025-10-13 | Closed | Birch LLC | 95 | 2025-W42\nT-2043 | Tech | High | 2025-10-07 | (blank) | Open | Cedar Inc | (blank) | (blank)\nT-2044 | Tech | Medium | 2025-10-07 | 2025-10-09 | Closed | Alder Co | 210 | 2025-W41\n\nNotes:\n- About 4,000 rows.\n- Column I (Week closed) already exists, so no grouping of dates is needed.\n- Open tickets have no close date and must not be counted as closed.\n- Column H holds minutes; the lead is not asking about resolution time this time.\n- Ticket ID is unique per row.","rules":[{"type":"plainText"},{"type":"maxWords","max":60}],"mistakes":[{"title":"Writing click-by-click steps","why":"The AI gives a tutorial of menu clicks instead of the setup.","fix":"Add: \"Exactly 4 lines: Rows, Columns, Values, Filter. No steps.\"","checks":["r0"]},{"title":"Summing minutes","why":"The AI puts Minutes to resolve in Values and sums it.","fix":"Add: \"Values is a count of Ticket ID, not a sum.\"","checks":["r1"]},{"title":"Counting open tickets","why":"Nothing in the sheet stops open tickets from being counted.","fix":"Add: \"Filter on Status = Closed.\"","checks":["r2"]},{"title":"Leaving the format to chance","why":"The AI picks its own length and layout unless told the exact shape.","fix":"Add: \"Plain text, no bold or headings.\"","checks":["plainText"]},{"title":"Trusting the AI to count words","why":"AI is bad at counting. Ask for a total word limit and it often lands over it.","fix":"Cap each part instead, for example \"each line under 15 words.\"","checks":["maxWords"]}],"promptHints":[{"label":"Names the four slots","patterns":["rows:","columns:","values:","filter:"]},{"label":"Uses exact names","patterns":["exact (column )?names?","week closed","team","priority"]},{"label":"Says count, not sum","patterns":["count of","not a sum","count"]},{"label":"Filters to closed","patterns":["closed","exclude open"]},{"label":"Caps length","patterns":["under \\d+ words","exactly 4"]}],"hint":"A pivot recipe is four slots. Name the slots, the exact columns and the count-versus-sum trap.","mission":"Tell me how to set up a pivot table for tickets.","musts":["Exactly four labeled lines","Exact column names","Count, not sum"],"rubricLabels":["Rows lists Week closed and Team, and Columns is Priority, using the exact column names","Values says Count of Ticket ID (a count, not a sum of Minutes to resolve)","Filter says Status = Closed (or excludes open tickets), and there are exactly four lines starting Rows:, Columns:, Values: and Filter:"]}