{"id":"exec-delay-call-script-top-customer","audience":"executives","category":"leadership-work","track":"leadership","level":"advanced","technique":"tone","title":"Script a CEO call to a top customer about a shipment delay","free":false,"task":"Write a call script for the CEO in plain text, under 150 words, with four labeled parts on their own lines: Open:, Facts:, Offer:, Ask:. Use only the confirmed facts and the authorized offer. Do not promise anything else, and do not mention any rumor. Ask: is one question asking whether December 3 still works for their launch. Speak in short sentences.","materialLabel":"Call prep notes (attached to your prompt automatically)","material":"Call prep - Redwood Outdoor (top customer, order value $240,000)\n\nCONFIRMED\n- Their order was due Nov 12. It will now arrive Dec 3, confirmed by the factory in writing on Nov 5.\n- Cause: a shortage of one electronic component at our supplier.\n- Authorized offer: a credit of 5 percent of the order value, applied to their next invoice.\n- The customer's launch event is in the week of Dec 8.\n\nNOT CONFIRMED\n- The factory manager hinted the date could slip again. Not in writing.\n- Someone in Sales suggested we could pay for air freight. Not approved; do not offer.\n\nRelationship: the buyer, Carol Nunez, has worked with us for six years and is direct. She hates spin.","rules":[{"type":"maxWords","max":150},{"type":"plainText"}],"mistakes":[{"title":"Promising extras","why":"The AI offers air freight to smooth things over.","fix":"Say: \"Do not promise anything except the authorized offer.\"","checks":["r2"]},{"title":"Mentioning the rumor","why":"The AI warns that the date could slip.","fix":"Say: \"Use only confirmed facts; no rumors.\"","checks":["r2"]},{"title":"Vague offer","why":"The AI says \"a credit\".","fix":"Say: \"State the 5 percent credit and its dollar value.\"","checks":["r1"]},{"title":"Wrong structure","why":"The AI writes a speech with no labels.","fix":"Say: \"Four labeled parts: Open:, Facts:, Offer:, Ask:.\"","checks":["r0"]},{"title":"Markdown","why":"The AI bolds labels.","fix":"Say: \"Plain text.\"","checks":["plainText"]},{"title":"Trusting the AI to count words","why":"AI is bad at counting. Ask for a total word limit and it often lands over it.","fix":"Cap each part instead, for example: \"each line under 15 words.\"","checks":["maxWords"]}],"promptHints":[{"label":"Names the four parts","patterns":["open:","facts:","offer:","ask:"]},{"label":"Restricts to confirmed facts","patterns":["confirmed","only"]},{"label":"Bans rumors and extras","patterns":["rumor","do not promise","air freight"]},{"label":"Ask is one question","patterns":["one question","question"]},{"label":"Plain text","patterns":["plain text"]}],"hint":"Name the four parts, limit it to confirmed facts and the authorized offer, and describe the final question.","rubricLabels":["Has the four labels Open:, Facts:, Offer: and Ask: on their own lines in that order, in short spoken sentences","Facts gives the original Nov 12 date, the new Dec 3 date confirmed in writing and the component shortage; Offer is a 5 percent credit (about $12,000) on the next invoice","Ask: is a single question about whether December 3 still works for their launch, and nothing mentions air freight or the possible further slip"]}