{"id":"exec-delegate-complaint-slack-for-approval","audience":"executive-assistants","category":"leadership-work","track":"leadership","technique":"tone","level":"beginner","title":"Draft a Slack hand-off for your exec, flagged for approval","free":false,"task":"Your CEO, Gail, wants to hand this customer complaint to Marco Diaz, VP Customer Success. Draft the Slack message she would send him. Start with exactly \"[Draft for Gail to approve]\", tag @marco, give a deadline of Friday Nov 21 for a reply to the customer, and keep it under 70 words in plain text.","materialLabel":"Customer email forwarded to the CEO (attached to your prompt automatically)","material":"Forwarded to Gail Ambrose (CEO), from Eleanor Fitch, COO at Pinecrest Dental Group\n\nSubject: Unacceptable onboarding experience\n\nGail,\n\nWe signed with your company six weeks ago on the promise of a 30-day rollout across our 14 clinics. We are at day 42 and only 5 clinics are live. Our onboarding manager has changed twice, and our front-desk staff have been trained on a version of the scheduling screen that no longer exists.\n\nI'd like a call this week with someone senior who can give me a real plan and a date. If we can't get there, we'll need to talk about our contract.\n\nEleanor Fitch\nCOO, Pinecrest Dental Group\n\n---\nEA note: Account owner is Marco's team. Marco is in the office all week. Gail wants to stay copied but not run it.","rules":[{"type":"maxWords","max":70},{"type":"plainText"}],"mistakes":[{"title":"No approval marker","why":"The AI writes it as if it will be sent as-is.","fix":"Say: \"Start with exactly [Draft for Gail to approve].\"","checks":["r0"]},{"title":"No owner or deadline","why":"The AI forwards the complaint with \"can you look at this?\"","fix":"Add: \"Tag @marco and ask for a reply to the customer by Friday Nov 21.\"","checks":["r1"]},{"title":"Dropping the facts","why":"The AI says \"a customer is unhappy\" without the numbers.","fix":"Add: \"Include 5 of 14 clinics live at day 42.\"","checks":["r2"]},{"title":"Too long for Slack","why":"The AI writes an email-length message with bold.","fix":"Say: \"Under 60 words, plain text, Slack style.\"","checks":["maxWords","plainText"]}],"promptHints":[{"label":"Marks it for approval","patterns":["approve","draft"]},{"label":"Tags the owner","patterns":["@marco","marco"]},{"label":"Gives a deadline","patterns":["friday","nov(ember)? 21","deadline"]},{"label":"Includes the key facts","patterns":["5 of 14","clinics","day 42"]},{"label":"Fits Slack","patterns":["slack","\\d+\\s*words","plain"]}],"hint":"A good hand-off says who owns it, by when, and the key facts. When you draft for someone else, mark it as a draft.","rubricLabels":["Starts with exactly \"[Draft for Gail to approve]\"","Tags @marco and asks him to reply to Eleanor by Friday Nov 21","Gives the key facts (5 of 14 clinics live at day 42, onboarding manager changed twice) and says Gail wants to stay copied"]}