{"id":"exec-escalation-matrix-who-to-call-table","audience":"project-managers","category":"leadership-work","track":"leadership","level":"intermediate","technique":"context","title":"Build an escalation matrix with who to call and when","free":false,"task":"Build an escalation matrix as a markdown table with columns Severity, Example, Call first, Within, Then. Exactly 3 rows (Sev 1, Sev 2, Sev 3). Use only names, phone numbers and times from the notes, and the later update where two sources differ. Output only the table.","materialLabel":"Support policy notes (attached to your prompt automatically)","material":"Incident escalation, Harbor Payments\n\nSev 1: payments down for all customers. Call the on-call engineer Dana Lee (555-0101) immediately (within 5 minutes). If no answer in 10 minutes, call the VP Engineering, Marcus Webb (555-0144).\nSev 2: payments degraded for some customers or one large customer affected. Call Dana Lee within 30 minutes. Then notify the account manager.\nSev 3: cosmetic or single-customer minor issue. Create a ticket; support lead Priya Nair (555-0188) triages within 4 hours. Then no call is needed.\n\nUpdate, Nov 4: for Sev 2 the first call is now to the Platform lead, Omar Reyes (555-0166), not Dana Lee. Everything else in Sev 2 stays the same.\nOld note in the wiki said Sev 1 within 15 minutes; that was changed to 5 minutes last year.\nThe CEO's number is 555-0100 (do not include it; not an escalation contact).","rules":[{"type":"maxWords","max":140},{"type":"plainText"}],"mistakes":[{"title":"Old Sev 2 contact","why":"The AI keeps Dana Lee for Sev 2.","fix":"Say: \"Sev 2 first call moved to Omar Reyes.\"","checks":["r1"]},{"title":"Including the CEO","why":"The AI adds the CEO's number.","fix":"Say: \"Only escalation contacts.\"","checks":["r2"]},{"title":"Wrong window","why":"The AI uses 15 minutes.","fix":"Say: \"Sev 1 is within 5 minutes.\"","checks":["r2"]},{"title":"Wrong columns","why":"The AI changes headers.","fix":"Say: \"Columns: Severity, Example, Call first, Within, Then.\"","checks":["r0"]},{"title":"Trusting the AI to count words","why":"AI is bad at counting. Ask for a total word limit and it often lands over it.","fix":"Cap each cell: \"each cell under 14 words.\"","checks":["maxWords"]},{"title":"Trusting the AI to count words","why":"AI is bad at counting. Ask for a total word limit and it often lands over it.","fix":"Cap each part instead, for example: \"each line under 12 words.\"","checks":["maxWords"]},{"title":"Adding bold and notes","why":"The AI bolds names and adds a title and notes.","fix":"Say: \"Plain text: only the table, no bold, no title.\"","checks":["plainText"]}],"promptHints":[{"label":"Columns","patterns":["severity","call first","within","then"]},{"label":"Three rows","patterns":["3 rows","three rows"]},{"label":"Update","patterns":["update","nov 4","omar"]},{"label":"Names and numbers","patterns":["phone","555"]},{"label":"Only table","patterns":["only the table"]}],"hint":"Name the columns, require the later update, and limit to escalation contacts.","rubricLabels":["The table has columns Severity, Example, Call first, Within and Then and exactly three rows Sev 1, Sev 2 and Sev 3","Sev 1 calls Dana Lee (555-0101) within 5 minutes then Marcus Webb (555-0144), Sev 2 calls Omar Reyes (555-0166) within 30 minutes then notifies the account manager, and Sev 3 goes to Priya Nair (555-0188) within 4 hours","The CEO's number is not included and no row uses the old 15-minute window or Dana Lee for Sev 2"]}