{"id":"exec-key-customer-voicemail-script","audience":"executives","category":"leadership-work","track":"leadership","level":"beginner","technique":"constraints","title":"Script a 30-second CEO voicemail to a key customer","free":false,"task":"Write a voicemail script for the CEO to leave for Tom Becker, in plain text, under 70 words, in short spoken sentences. Open with exactly: Hi Tom, this is Priya Raman from Lumen Software. Then give the reason in one sentence, and a callback number said digit by digit, with the time window. Do not apologize more than once and do not give details of the incident beyond that one sentence. Close with exactly: Thank you, goodbye.","materialLabel":"Call notes (attached to your prompt automatically)","material":"Voicemail for Tom Becker, Head of Operations, Northgate Logistics\n\n- Caller: Priya Raman, CEO of Lumen Software.\n- Reason: our system was down for part of the morning on Nov 8 and orders could not be created. We want to speak to him personally about it.\n- Callback: Priya's direct line 555-0187. She is available today between 2:00 and 4:00 p.m. Pacific.\n- Internal detail: a database upgrade failed; the rollback took 9 hours; estimated cost of the outage to the customer is $200k.\n- Tom is polite but busy; he dislikes long messages.","rules":[{"type":"maxWords","max":70}],"mistakes":[{"title":"Missing exact lines","why":"The AI writes its own greeting and goodbye.","fix":"Say: \"Open with Hi Tom, this is Priya Raman from Lumen Software. Close with Thank you, goodbye.\"","checks":["r0"]},{"title":"Sharing internal detail","why":"The AI explains the cause and the cost.","fix":"Say: \"Do not give details beyond one sentence.\"","checks":["r1"]},{"title":"Number not spoken digit by digit","why":"The AI writes 555-0187 only.","fix":"Say: \"Say the number digit by digit, like five five five, zero one eight seven.\"","checks":["r2"]},{"title":"Over-apologizing","why":"The AI apologizes three times.","fix":"Say: \"Apologize at most once.\"","checks":["r1"]},{"title":"No time window","why":"The AI says \"call me back\".","fix":"Say: \"Include the callback window, 2:00 to 4:00 p.m. Pacific today.\"","checks":["r2"]},{"title":"Too long","why":"The AI writes a speech.","fix":"Say: \"Under 70 words, short spoken sentences.\"","checks":["maxWords"]},{"title":"Too long","why":"The AI writes a speech.","fix":"Say: \"Under 70 words.\"","checks":["maxWords"]},{"title":"Trusting the AI to count words","why":"AI is bad at counting. Ask for a total word limit and it often lands over it.","fix":"Cap each part instead, for example: \"each line under 15 words.\"","checks":["maxWords"]}],"promptHints":[{"label":"Name and company first","patterns":["name and company","first"]},{"label":"Reason in one sentence","patterns":["one sentence","reason"]},{"label":"Digit by digit","patterns":["digit by digit"]},{"label":"Time window","patterns":["window","2:00"]},{"label":"Bans extra details","patterns":["do not give details","apologize"]}],"hint":"Say what comes first, how to say the number, and what not to share.","rubricLabels":["Opens with exactly \"Hi Tom, this is Priya Raman from Lumen Software.\" and closes with exactly \"Thank you, goodbye.\"","Gives the reason in one sentence (the system was down on Nov 8 and orders could not be created), apologizes at most once, and does not mention the database upgrade, the 9 hours or the $200k","Says the number digit by digit (five five five, zero one eight seven) and the window of 2:00 to 4:00 p.m. Pacific today"]}