{"id":"exec-product-end-of-life-customer-email","audience":"communications","category":"leadership-work","track":"leadership","level":"intermediate","technique":"grounding","title":"Email customers about a product end of life with the right dates","free":false,"task":"Write the customer email in plain text, under 130 words. First line exactly: Subject: Atlas Reports is being retired. Then one sentence on what is happening, exactly 3 dash bullets for the three dates (labeled End of sale, Migration tool, End of support), one sentence saying annual-contract customers are served until their contract ends, and the contact. Use the latest dates only. Do not use the word \"sunset\". Last line exactly: Legal reviews before sending.","materialLabel":"Planning notes (attached to your prompt automatically)","material":"Atlas Reports retirement - facts\n\n- End of sale (no new customers): January 31.\n- Migration tool available: was Feb 24, now March 3 after testing.\n- End of support: was June 15. Changed to June 30 because three annual contracts run until June 30.\n- Policy: customers on annual contracts keep full service until their contract ends, even if that is after the end-of-support date.\n- Replacement product: Atlas Insights. We will migrate data for free using the migration tool.\n- Contact: migrate@example.com.\n- Internal: 140 customers affected; about 9 percent of revenue. Not for the email.\n- Marketing wanted to say \"sunset\". Not allowed in this email.","rules":[{"type":"maxWords","max":130},{"type":"plainText"},{"type":"maxBullets","max":3}],"mistakes":[{"title":"Using old dates","why":"The AI uses Feb 24 or June 15.","fix":"Say: \"Use the latest dates only.\"","checks":["r1"]},{"title":"Sharing internal figures","why":"The AI mentions 140 customers.","fix":"Say: \"Leave out internal numbers.\"","checks":["r2"]},{"title":"Using a banned word","why":"The AI says sunset.","fix":"Say: \"Do not use the word sunset.\"","checks":["r2"]},{"title":"Wrong structure","why":"The AI writes paragraphs for dates.","fix":"Say: \"Exactly 3 dash bullets labeled End of sale, Migration tool, End of support.\"","checks":["r1","maxBullets"]},{"title":"Missing exact lines","why":"The AI writes its own subject and sign-off.","fix":"Say: \"First and last lines exactly as given.\"","checks":["r0"]},{"title":"Markdown","why":"The AI bolds dates.","fix":"Say: \"Plain text.\"","checks":["plainText"]},{"title":"Trusting the AI to count words","why":"AI is bad at counting. Ask for a total word limit and it often lands over it.","fix":"Cap each part instead, for example: \"each line under 15 words.\"","checks":["maxWords"]}],"promptHints":[{"label":"Exact subject and last line","patterns":["subject: atlas reports","legal reviews before sending"]},{"label":"Three labeled date bullets","patterns":["end of sale","migration tool","end of support"]},{"label":"Latest dates","patterns":["latest"]},{"label":"Annual contract sentence","patterns":["annual","contract ends"]},{"label":"Banned word","patterns":["sunset"]}],"hint":"Give the exact first and last lines, the three labeled dates, the annual-contract sentence, and the banned word.","rubricLabels":["The first line is exactly \"Subject: Atlas Reports is being retired\" and the last line is exactly \"Legal reviews before sending.\"","Has exactly three dash bullets: End of sale January 31, Migration tool March 3, End of support June 30 (the latest dates, not Feb 24 or June 15)","Says annual-contract customers are served until their contract ends, names Atlas Insights and migrate@example.com, and does not use \"sunset\" or the 140 customers or 9 percent figures"]}