{"id":"fpa-agents-needed-driver-lines","audience":"fpa","category":"finance-work","track":"finance","technique":"constraints","level":"intermediate","title":"Size support agents needed from ticket volume and productivity","free":false,"task":"You're sizing the support team for next quarter. Write a prompt for plain text with lines starting \"Agents needed:\", \"Current agents:\", \"Gap:\" and \"Monthly cost of gap:\", each with the math. Round agents needed up to a whole agent. Don't mention automation, chatbots or overtime. Under 60 words. No bullets or numbering.","materialLabel":"Volume forecast and capacity assumptions (attached to your prompt automatically)","material":"SUPPORT CAPACITY INPUTS - Q1 2027, Millbrook Foods\n\nForecast tickets per month: 7,200\nProductivity: 600 tickets per agent per month\nCurrent agents: 10\nFully loaded cost per agent: $6,000 per month\n\nMethod: agents needed = forecast tickets / productivity, rounded up to a whole agent. Gap = needed minus current. Monthly cost of gap = gap x cost per agent.\n\nNotes: the VP of Operations hopes a chatbot will cut volume by 15% and that overtime can cover the gap. Neither is in the forecast or the productivity figure. Hiring decisions are the VP's and the CFO's.","rules":[{"type":"plainText"},{"type":"maxWords","max":60},{"type":"maxBullets","max":0}],"promptHints":[{"label":"Names the four lines","patterns":["agents needed","current agents","gap:","monthly cost of gap"]},{"label":"Gives the formula","patterns":["7,200 / 600","tickets /"]},{"label":"Asks to round up","patterns":["round.*up"]},{"label":"Bans the hopes","patterns":["(do not|don'?t).*(chatbot|automation|overtime)"]},{"label":"Caps length","patterns":["\\d+\\s*words","plain"]}],"mistakes":[{"title":"Reducing volume by the chatbot","why":"The AI cuts volume 15% and needs 10.2 agents.","fix":"Add: \"Do not mention chatbots, automation or overtime; use the forecast as given.\"","checks":["r0","r2"]},{"title":"No rounding","why":"The AI shows a decimal gap.","fix":"Say: \"Round agents needed up to a whole agent.\"","checks":["r0"]},{"title":"Cost of the wrong gap","why":"The AI multiplies the total team by the cost.","fix":"Add: \"Monthly cost of gap = gap x $6,000.\"","checks":["r2"]},{"title":"Markdown extras","why":"The AI adds bold labels, headings and a closing note.","fix":"Say: \"Plain text, no bold. Output only the lines asked for.\"","checks":["plainText","maxBullets","r1"]},{"title":"Trusting the AI to count words","why":"AI is bad at counting and runs past word limits.","fix":"Ask for fewer words than the real cap and keep each line short.","checks":["maxWords"]}],"hint":"Capacity math needs the volume, productivity and a rounding rule. State all three and the bans.","rubricLabels":["The line starting \"Agents needed:\" shows 7,200 / 600 = 12 and the line starting \"Current agents:\" shows 10","The line starting \"Gap:\" shows 12 - 10 = 2","The line starting \"Monthly cost of gap:\" shows 2 x $6,000 = $12,000, and the output never mentions chatbots, automation or overtime"]}