{"id":"fpa-mbr-support-cost-narrative","audience":"fpa","category":"finance-work","track":"finance","technique":"audience","level":"intermediate","title":"Write a four-line MBR narrative for support costs","free":false,"task":"You're writing the support section of the monthly business review for the COO. Write a prompt for plain text with exactly four lines starting \"Headline:\", \"Drivers:\", \"Risks:\" and \"Decision needed:\". Compare to budget, not to last year. Show the math for cost per ticket. Use only the notes, and don't present anything from the notes as confirmed when it is only a guess. Under 90 words. No bullets or numbering.","materialLabel":"Support cost data and notes (attached to your prompt automatically)","material":"Support - October 2026 MBR inputs\n\nBudget: 6,000 tickets, support cost $180,000 (that's $30.00 per ticket)\nActual: 6,000 tickets, support cost $186,000\n\nCost detail from the controller:\n- Two contract agents added in Sep for the volume spike: $4,800 in October\n- Ticketing tool price increase effective Oct 1: $1,200\n- Everything else on budget\n\nNotes from the Head of Support (Rena):\n- Ticket volume was up 12% versus October last year (this is a year-over-year figure; it is on budget).\n- The two contract agents' agreements end Nov 30. I think volume will stay high through the holidays, but I don't have the data yet.\n- We need to decide by Nov 20 whether to extend them, because the agency needs notice.\n- A new help center launched Oct 12. I hope it reduces tickets, too early to know.","rules":[{"type":"plainText"},{"type":"maxWords","max":90},{"type":"maxBullets","max":0}],"promptHints":[{"label":"Names the four lines","patterns":["headline","drivers","risks","decision needed"]},{"label":"Compares to budget","patterns":["budget"]},{"label":"Asks for cost per ticket math","patterns":["cost per ticket","division","divid"]},{"label":"Marks guesses","patterns":["unconfirmed","guess"]},{"label":"Caps length","patterns":["\\d+\\s*words","plain"]}],"mistakes":[{"title":"Mixing year-over-year with budget","why":"The AI reports ticket volume as 12% over and calls it a variance.","fix":"Say: \"Compare to budget only; label the 12% as year-over-year.\"","checks":["r2"]},{"title":"Missing the per-ticket math","why":"The AI reports cost over budget but not $31.00 vs $30.00.","fix":"Add: \"Show cost per ticket actual vs budget with the division.\"","checks":["r1"]},{"title":"Missing the headline numbers","why":"The AI says costs were 'slightly over' without dollars and percent.","fix":"Say: \"Headline gives actual vs budget in dollars and percent of budget.\"","checks":["r0"]},{"title":"Markdown extras","why":"The AI adds bold labels, headings and a closing note.","fix":"Say: \"Plain text, no bold. Output only the lines asked for.\"","checks":["plainText","maxBullets"]},{"title":"Trusting the AI to count words","why":"AI is bad at counting and runs past word limits.","fix":"Ask for fewer words than the real cap and keep each line short.","checks":["maxWords"]}],"hint":"Budget is the yardstick, and the notes mix a year-over-year number with hopes. Name the four lines and what to label unconfirmed.","rubricLabels":["Has exactly four lines starting Headline:, Drivers:, Risks: and Decision needed:, and the Headline gives $186,000 vs $180,000 budget, $6,000 (3.3%) over, with tickets on budget at 6,000","Drivers line shows $4,800 contract agents + $1,200 tool price = $6,000 and cost per ticket $186,000 / 6,000 = $31.00 vs $30.00","Decision needed names extending the two contract agents by Nov 20, and Risks treats the holiday volume and help center effect as unconfirmed, and doesn't present the 12% as a variance to budget"]}