{"id":"hc-reschedule-call-list","audience":"healthcare","category":"data","technique":"context","title":"Build a call list of patients you still need to reschedule","free":false,"task":"Dr. Patel is out Friday, and you're at the front desk calling her patients to move them. You need a list of only the patients you still have to call (not the ones already handled, and not another doctor's patients): exactly 4 numbered lines with name, phone and the slot to offer, under 70 words, plain text, nothing else. Write a prompt that gets you exactly that.","materialLabel":"Friday's schedule and notes (attached to your prompt automatically)","material":"FRIDAY NOV 13 - Dr. Patel OUT (family emergency). All of her Friday patients must be moved. Offer each one the open slot listed. - Tasha (office mgr)\n\nFriday schedule, Maple Street Family Clinic:\n8:30 Dr. Patel - Jorge Mendes - 555-0118 - annual physical -> offer Mon 11/16 9:00\n9:15 Dr. Kim - Alice Wu - 555-0163 - flu shot\n10:00 Dr. Patel - Brenda Okoro - 555-0127 - follow-up -> offer Tue 11/17 10:30\n10:45 Dr. Patel - Sam Reyes - 555-0190 - refill visit -> offer Tue 11/17 2:00\n   note from Kiara: already called Sam yesterday, he took the Tue slot. DONE\n11:30 Dr. Patel - Helen Ford - 555-0154 - follow-up -> offer Wed 11/18 8:30\n   Helen called this morning to cancel, she's traveling. Wants to rebook in December, she'll call us.\n1:00 Dr. Kim - Marcus Lee - 555-0171 - sports physical\n1:45 Dr. Patel - Priya Nair - 555-0135 - new patient -> offer Wed 11/18 3:15\n2:30 Dr. Patel - Owen Burke - 555-0109 - follow-up -> offer Thu 11/19 11:00\n\nReminder: the printer by the front desk jams if you use cardstock. Holiday potluck sign-up is on the fridge.","rules":[{"type":"numberedItems","count":4},{"type":"maxWords","max":70},{"type":"plainText"}],"mistakes":[{"title":"Asking for \"the patients to reschedule\"","why":"The AI lists every one of Dr. Patel's patients, including Sam (already rebooked) and Helen (cancelled), because it doesn't know what you've handled.","fix":"Add: \"Only patients I still need to call. Skip anyone already rebooked or who cancelled, and Dr. Kim's patients.\"","checks":["r0","numberedItems"]},{"title":"Not saying what each line needs","why":"The AI writes a paragraph per appointment or drops the phone number you need to dial.","fix":"Say the shape: \"One numbered line per patient: name, phone, slot to offer.\"","checks":["r1"]},{"title":"Trusting the AI to count words","why":"AI is bad at counting. Ask for \"under 70 words\" and it often lands well over.","fix":"Cap each part instead: \"each line under 12 words.\"","checks":["maxWords"]},{"title":"Letting extras in","why":"The AI adds an intro, notes about every patient, and bold names you don't need while dialing.","fix":"Add: \"Output only the numbered list. Plain text, no bold.\"","checks":["r2","plainText"]}],"promptHints":[{"label":"Says only patients still to call","patterns":["still","only.{0,30}(call|patients)","skip","already","not.{0,20}(done|handled|rebooked)"]},{"label":"Says what goes on each line","patterns":["phone","slot","name.{0,20}(phone|number)"]},{"label":"Sets the number of lines","patterns":["\\b(4|four)\\b.{0,20}(lines?|patients|numbered)","numbered"]},{"label":"Sets a word limit","patterns":["\\d+\\s*words","word (limit|count)"]},{"label":"Asks for only the list","patterns":["only the list","no intro","nothing else","plain"]}],"hint":"The AI can't tell which calls are already done unless you say what \"still need to call\" means. Spell out who to skip, what each line holds, and that you want nothing but the list.","rubricLabels":["Lists exactly the four patients who still need a call (Jorge Mendes, Brenda Okoro, Priya Nair, Owen Burke) and no one else (not Sam Reyes, who already rebooked; not Helen Ford, who cancelled; not Dr. Kim's patients)","Each patient's line has the right phone number and slot to offer (Jorge 555-0118, Mon 11/16 9:00; Brenda 555-0127, Tue 11/17 10:30; Priya 555-0135, Wed 11/18 3:15; Owen 555-0109, Thu 11/19 11:00)","Output is only the list: no intro or title, and no notes about other patients, the printer or the potluck"]}